Intern, Customer Experience

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $20 - $25 / hour

👨‍🎓 Internship

⚪️ Entry-level

💝 Customer Support

👻 Ghost score 0%

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

💰 $2G Post-IPO Debt - LabCorp on 2024-09

Healthcare • Pharmaceuticals • Biotechnology

Labcorp is a global leader in laboratory services, diagnostics, and drug development. The company provides testing, data and scientific insights to doctors, hospitals, pharmaceutical companies, researchers and patients, reaching more than 160 million patients annually. Labcorp operates a large global laboratory footprint with roughly 71,000 employees across 100+ countries and invests in advanced technologies (including AI and digital solutions) to accelerate drug development, support precision medicines (such as cell and gene therapies and oncology diagnostics), and inform clinical decision-making.

📋 Description

• Support customer experience initiatives through customer feedback analysis, reporting, and insight generation • Assist with customer journey mapping, including research, workshop preparation, and documentation • Develop presentations, communications, and materials supporting customer experience programs and culture initiatives • Analyze customer, operational, and survey data to identify trends, opportunities, and improvement recommendations • Maintain CX resources, SharePoint sites, dashboards, and knowledge repositories • Collaborate with cross-functional teams on projects improving customer satisfaction and business performance • Work on impactful projects supporting Labcorp's mission to improve health and improve lives • Gain exposure to strategic business initiatives and projects improving experiences for pharmaceutical, biotechnology, and healthcare customers worldwide

🎯 Requirements

• Current enrollment in a Bachelor's degree program in Business Administration, Marketing, Customer Experience, Communications, Psychology, Data Analytics or a related field • Preferred candidates are rising juniors and seniors (December 2027 through June 2029 graduation) currently enrolled in a relevant degree program; all current students pursuing related studies are encouraged to apply • Strong analytical and problem-solving skills • Ability to organize, analyze, and interpret data from multiple sources • Excellent written and verbal communication skills • Proficiency in Microsoft Office applications, particularly PowerPoint, Excel, and Word • Interest in customer experience, human-centered design, service design, market research, or business improvement • Initiative, curiosity, and willingness to learn in a fast-paced environment • Ability to manage multiple priorities while maintaining attention to detail • Ability to work effectively independently and as part of a collaborative team • This position is not eligible for visa sponsorship

🏖️ Benefits

• Paid internship • Enterprise-wide learning experiences • Leadership exposure and visibility, including direct interaction with senior leaders • Immersive, in-person intern event • Senior leader speaker sessions • LinkedIn Learning resources • Professional development sessions • Storytelling opportunities highlighting the internship journey • Employee resource group and values-driven community initiative engagement • Dedicated mentoring connections • 401(k) Plan • Medical, Dental, Vision, Life, STD/LTD, Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan for employees regularly scheduled to work 20 or more hours per week