Customer Service Support Representative II

🔥 12 hours ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $19 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Post-IPO Debt on 2019-06

Consulting • Logistics • Healthcare

Labcorp is a leading global life sciences company that provides comprehensive clinical laboratory and end-to-end drug development services. The company offers a wide range of diagnostic tests and services for patients, providers, and biopharmaceutical companies. Labcorp specializes in areas such as oncology, women's health, neurology, and genetics, offering both routine and specialized laboratory testing. It supports healthcare systems and organizations with clinical lab testing, health assessments, and employee wellness programs. Labcorp also plays a significant role in the biopharma sector, providing nonclinical research, central laboratory services, and consulting for drug development and commercialization. With their commitment to science and innovation, Labcorp aims to improve health and change lives worldwide.

📋 Description

• Answer high volume of inbound calls from patients, doctor's offices, and private insurance carriers • Make outbound calls to resolve open Patient AR and customer inquiries • Initiate payment plans for patients with outstanding balances • Routinely utilize multiple resources to resolve patient inquiries while on the phone • Maintain performance goals • Become proficient with processes after completing a structured training program • Serve as a frontline contact for patients, provider offices, and insurance carriers regarding patient accounts and billing inquiries • Research and resolve issues in real time while maintaining established performance and quality standards

🎯 Requirements

• High School diploma or GED equivalent • 3 years or more healthcare related call center experience • Associates degree preferred • 3 months or more XIFIN experience preferred • Bilingual in English and Spanish preferred • 3 years or more specialty testing or genetics healthcare customer service preferred • 3 years or more reimbursement, Medicare/Medicaid billing experience preferred • Strong verbal and written communication skills • Ability to explain complex women’s health, genetics and oncology testing coverage, costs, and financial responsibility to patients, providers, and payers with clarity and empathy • Attention to detail and focused • Team-oriented mindset with the ability to work independently • Excellent organizational skills • Proficiency navigating multiple computer screens and applications • Alpha-Numeric data entry proficiency • Ability to explain billing or account information clearly and professionally • Energetic, passionate customer service • Customer-focused problem solving and resolution skills • Adherence to confidentiality, privacy, and regulatory compliance requirements

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability (STD) • Long-term disability (LTD) • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan