Emerging Business Program Manager

Job not on LinkedIn

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $50k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📋 Program Manager

🚫👨‍🎓 No degree required

👻 Ghost score 3%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 69 days.

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LanguageLine Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1987

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

LanguageLine Solutions is a leading provider of language access solutions, offering a comprehensive suite of interpreting, translation, and localization services. With services available 24/7 in over 240 languages, LanguageLine supports industries such as healthcare, financial services, and government through on-demand phone and video interpreting, document translation, and other language-related services. They utilize cutting-edge technology to break down language barriers, ensuring effective communication across diverse communities.

📋 Description

• Manage and prioritize a portfolio of emerging-business clients with under 1,000 lives and less than $12K of annual revenue • Drive organic growth, client value realization, client retention, and incremental revenue • Ensure clients achieve value through improved utilization, employee engagement, health outcomes, and relevant client initiatives • Retain clients across service lines, total population served, and margin • Use reporting templates and analytical automation to demonstrate program impact and identify incremental offerings • Achieve revenue retention and growth targets and implement strategies to meet them • Identify revenue streams, client dissatisfaction, service-quality issues, gaps in expected value, and low utilization; proactively address them • Develop trusted client relationships and communicate service value • Identify opportunities for clients to benefit from purchased and additional Health Advocate services • Leverage new engagement models and deliver high-value, low-cost client interactions • Coordinate handoffs from Business Development Executives to Client Success • Partner with Operations, Client Care, and Centers of Excellence to support onboarding and overall client success • Meet regular client-contact and KPI expectations, including leading indicators for at-risk clients • Liaise with Centers of Excellence on streamlined and automated support for contract inquiries, broker-of-record changes, utilization information, and related requests • Travel regularly to headquarters, client locations, partner locations, and industry events • Initiate and respond to special projects and additional business-growth duties

🎯 Requirements

• Bachelor's degree preferred • Master's degree or other advanced degree in a relevant discipline is a plus • 2+ years proven experience and track-record of performance in a sales, marketing, or customer service preferred • Strong knowledge and understanding of data and analytics concepts, tools, and methodologies • Strong knowledge of and experience with sales enablement tools and technologies • Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers • Demonstrated ability to collaborate effectively with all functional areas • Self-motivated and results-driven, with the ability to work independently and collaboratively in a fast-paced environment • Strong analytical and problem-solving skills, with the ability to understand customer needs, uncover hidden or emerging opportunities, and translate insights into compelling solutions • Proficiency in public speaking • Willingness to travel as needed to meet with customers and attend industry events • Health benefits industry knowledge/experience with either consultant/broker firms, benefits management, corporate healthcare benefits, health insurance/payers, or healthcare service providers is preferred

🏖️ Benefits

• Competitive compensation package • Generous commission scale for “new logo” sales • Robust medical coverage • Dental & vision benefits • Tuition assistance • 401(k) savings plan with company match • Paid time off (PTO) • Paid holidays • Access to Health Advocate programs, including EAP and wellness • All work equipment provided • Select prospecting software provided • Product training provided

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