Portfolio Customer Success Manager

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $74k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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LastPass

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

🔒 Cybersecurity

☁️ SaaS

🤝 B2B

Cybersecurity • SaaS • B2B

LastPass is a leading password management and cybersecurity company that offers solutions for both individuals and businesses. With a strong focus on security and privacy, LastPass provides a secure vault for storing and managing passwords, ensuring that sensitive information remains protected. It offers multi-device access and a variety of features such as password sharing, dark web monitoring, and multifactor authentication to enhance user security. LastPass serves various user groups with its Personal, Families, Teams, and Business plans, catering to both personal and enterprise-level security needs. Additionally, its zero-knowledge encryption model ensures that only users have access to their password details. LastPass's commitment to providing a safe and user-friendly password management experience makes it a preferred choice for millions worldwide.

📋 Description

• Orchestrate onboarding for a portfolio of customers so they reach First Value Attainment and maximize value from LastPass • Partner with Sales and Renewals leadership to prioritize the portfolio and drive engagement that increases adoption, utilization, retention, and growth • Nurture customers through digital-led, one-to-many, and human-led programs from onboarding to renewal and expansion • Mobilize resources such as webinars, LastPass University, and Community forums • Support executive engagement through business reviews and escalate at-risk accounts through the SWARM process • Build product knowledge to guide administrators through deployments and identity integrations such as SSO, SCIM, MFA, and migrations • Translate technical capabilities into business outcomes • Capture and route customer feedback to Product through structured channels • Use customer health metrics to mitigate risk and capitalize on opportunities • Use AI and automation to streamline repeatable tasks • Translate account insights into actionable communication for customers, Sales, and leadership • Collaborate with Sales, Renewals, Customer Care, Marketing, Product, Engineering, and Customer Education

🎯 Requirements

• Proven experience in Customer Success or Account Management • Demonstrated success using data and analytics to inform strategy and drive customer outcomes • Proficiency in customer success tools such as Gainsight and Salesforce, and business intelligence tools • Excellent written and verbal communication and interpersonal skills • Proven ability to prioritize projects and manage time effectively in a rapidly changing environment • Customer-focused, with a passion for understanding customer needs and driving satisfaction, loyalty, and growth • Self-motivated, with a strong desire to succeed and grow as LastPass grows • Experience in cybersecurity is great, but not required • Knowledge of Power BI is great, but not required • Knowledge of LastPass solutions is great, but not required

🏖️ Benefits

• Remote-first culture • Competitive compensation • Flexible Paid Time Off policies, including Quarterly Self-Care Days (4 extra paid days off annually) and Volunteer Days • Parental leave • Comprehensive health coverage, including dependents • Home office setup support • LastPass Families free account for up to 5 members • Continuous learning and development opportunities, including an annual learning stipend • Peer-to-peer recognition through Quantum Workplace • Employee Assistance Program for well-being support • Remote work stipend • Short-Term or Remote-Centric Work Arrangements for added flexibility