Senior Customer Success Operations Manager

🔥 10 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Noma Security

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

💰 $100M Series B on 2025-08

Cybersecurity • Artificial Intelligence • SaaS

Noma Security is a company that provides a unified, enterprise-grade security platform for protecting AI systems, models, and autonomous agents. Its SaaS platform offers continuous discovery, runtime protection, red-teaming, compliance and governance controls, and real-time threat detection across AI pipelines, models, MCP servers, and agentic workflows. Noma serves large enterprises and regulated industries, helping integrate AI security into existing SecOps, MLOps, and development processes.

📋 Description

• Own the post-sales dashboard and reporting cadence, keeping data current for leadership, board, and customer-facing use. • Templatize decks and playbooks duplicated across TAMs into one adopted source of truth. • Design processes and automations to reduce manual work across task tracking, QBR preparation, and renewals. • Build and maintain a centralized resource hub for post-sales content, including decks, playbooks, and process documents. • Support renewal tracking and reporting across the TAM team’s book of business. • Partner with TAMs, support, and leadership to identify operational gaps and prioritize fixes. • Scope technical builds such as dashboard work and involve the appropriate internal partners. • Stay current on post-sales and revenue operations practices as the team scales.

🎯 Requirements

• 5+ years in a CS Operations, RevOps, or similar role supporting a post-sales or customer success organization. • A track record of building dashboards, decks, or playbooks that got adopted, not just built. • Experience supporting renewals and revenue-adjacent reporting. • Comfort operating with real autonomy, bringing solutions rather than escalating problems. • Background in cybersecurity or technical enterprise SaaS environments is a plus, not a requirement. • A bias toward systems: you template a process after doing it twice, not the tenth time. • Comfortable in a fast-paced, high-intensity startup environment with shifting priorities.

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Home office setup reimbursement • Short- and long-term disability insurance • Life and accident insurance • 401(k) retirement savings plan • Unlimited paid time off (PTO) - We trust you to manage your time • A warm, supportive, and people-first company culture • A global work environment with teams across Tel Aviv, the US, the Netherlands, and London • Equity options that let you share in Noma’s growth and success