Dynamics 365 Administrator

🕒 August 6

🦌 Connecticut, Iowa, +2 more states – Remote

🦌 Connecticut – Remote 🌾 Iowa – Remote 🏖️ New Jersey – Remote 🌴 South Carolina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🖥️ Administration

🦅 H1B Visa Sponsor

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LATICRETE International

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1956

🏗️ Construction

🏭 Manufacturing

Construction • Manufacturing

LATICRETE International is a global company specializing in the production of high-performance building solutions, specifically catered to tile and stone installation systems, substrate preparation, and a wide range of waterproofing and construction solutions. The company provides various products including adhesives, mortars, grouts, caulks, sealants, air barrier systems, and resinous coatings, as well as innovative solutions like radiant floor heating systems. LATICRETE serves multiple sectors including commercial, residential, and infrastructure projects. It also offers technical support and training to contractors and installers through its continuing education programs and comprehensive online tools. With a commitment to sustainability and quality, LATICRETE continues to develop innovative products, ensuring they meet the needs of their diverse clientele.

📋 Description

• Configure and maintain Dynamics365 Sales, Customer Service, and Marketing modules, including Customer Insights Journeys • Maintain and improve customer-facing Power Pages / Power Apps portals • Customize entities, workflows, forms, and dashboards • Manage user roles, permissions, and security settings • Monitor system performance and troubleshoot issues • Use Power Automate and Power Apps for system integration, custom workflow development, and automation • Support data integration between Dynamics365 Dataverse and other enterprise systems • Assist the BI team in developing PowerBI reports and dashboards • Gather requirements with stakeholders and technical leadership and translate them into technical solutions • Maintain and abide by the corporate CRM change-management process • Act as primary end-user support professional for the Marketing group • Provide training and documentation for end-users • Collaborate with IT and business teams to align CRM with organizational goals and enterprise architecture standards

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, or related discipline required • Microsoft Dynamics 365 (CRM) Associate certification required • Minimum 2 years of hands-on experience with Microsoft Dynamics365 or Salesforce.com CRM • Proficiency in CRM Sales, Service, and Marketing modules • Strong understanding of CRM architecture, integration, and customization • Strong knowledge of data integrity best practices • Ability to proactively identify, rectify, and prevent quality issues • Experience with Power Automate, Power Apps (model-driven and canvas), and Dataverse • Working knowledge of CRM application security standards and best practices • Excellent problem-solving and communication skills • Ability to work independently and collaboratively in a fast-paced environment • Ability to maintain a positive, cooperative attitude with LATICRETE employees and customers • 10% domestic travel requirement • Must be able to lift and/or carry a minimum of 25 pounds • Must be able to push/pull 25 pounds • Must be able to stand at least 25% of the day • Must be able to sit at least 50% of the day

🏖️ Benefits

• Medical • Dental • Vision • 401k • Tuition reimbursement • 13 paid holidays in addition to paid vacation and sick time • Flexible spending • Life Insurance, AD&D and Supplemental Insurance • 1 week paid plant shutdown between the Christmas and New Year's Day holidays