Technical Service Representative I

🔥 0 minutes ago

🏈 Alabama, Arizona, +35 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $45k - $55k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LATICRETE International

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1956

🏗️ Construction

🏭 Manufacturing

Construction • Manufacturing

LATICRETE International is a global company specializing in the production of high-performance building solutions, specifically catered to tile and stone installation systems, substrate preparation, and a wide range of waterproofing and construction solutions. The company provides various products including adhesives, mortars, grouts, caulks, sealants, air barrier systems, and resinous coatings, as well as innovative solutions like radiant floor heating systems. LATICRETE serves multiple sectors including commercial, residential, and infrastructure projects. It also offers technical support and training to contractors and installers through its continuing education programs and comprehensive online tools. With a commitment to sustainability and quality, LATICRETE continues to develop innovative products, ensuring they meet the needs of their diverse clientele.

📋 Description

• Provide technical service to architects, contractors, and distributors to advise on proper material selection for specific applications • Review architectural blueprints, details, and specifications to advise on proper material selection for specific applications • Draft specifications and details for architects, engineers, contractors, and distributors • Prepare technical documents and literature for architects, engineers, contractors, and distributors • Conduct seminars for architects, distributors, contractors, and other construction professionals • Investigate and settle customer service and product complaints diplomatically and professionally within authorized limits • Handle input and requests from sales and field personnel and update the job file system • Identify and forward leads to the sales department • Maintain professional conduct • Perform other duties as directed by the Supervisor

🎯 Requirements

• Minimum 3-5 years’ experience in construction industry • 2 years in technical support of a building material or product preferred • Fluency in 2nd language preferred • Physical strength to lift and carry minimum of 50 pounds frequently • Knowledge of architecture and construction practices and materials • Knowledge of LATICRETE products and applications preferred • Knowledge of competitive materials preferred • Technical communication and presentation abilities (some of which is on short notice) • Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint) and Outlook • Intermediate knowledge of and functional proficiency in ERP and CRM systems; Oracle EnterpriseOne and SalesForce1 CRM system preferred • Positive, cooperative attitude with all employees of LATICRETE and all customers • High School Diploma • Travel 25%, with some International travel required

🏖️ Benefits

• Medical • Dental • Vision • 401k • Tuition reimbursement • 13 paid holidays in addition to paid vacation and sick time • Flexible spending • Life Insurance, AD&D and Supplemental Insurance