Patient Scheduling Representative

🔥 3 minutes ago

🏈 Alabama, Arizona, +12 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌪️ Kansas – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Northern Arizona Healthcare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1936

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Northern Arizona Healthcare is a comprehensive healthcare organization dedicated to improving health and healing people in the community. It offers a range of services including emergency care, specialty care, and surgical programs, such as a robust bariatric surgery initiative. The organization also features primary care clinics, health education programs, and community involvement initiatives to promote overall wellness and health awareness.

📋 Description

• Verify and collect patient demographic and insurance information through direct data entry into the electronic medical record during scheduling and referrals • Conduct face-to-face or inbound/outbound telephone interviews with patients or authorized representatives • Secure and accurately document information related to requested services, patient/provider contact, orders, insurance verification, financial education, and payments • Navigate web-based products and system applications for registration, scheduling, insurance eligibility, benefits, and authorization documentation • Identify patients and select insurance carriers for specified medical service dates • Provide explanations of scheduled procedures, patient instructions, legal forms, insurance eligibility, coverage, and financial assistance programs • Secure required signatures and collect patient financial liabilities; perform payment entry and cash reconciliation • Perform PBX switchboard functions, route calls, page codes and fire alarms, and respond to patient, provider, and hospital department requests • Support clinical departments with registration, scheduled-service data entry, provider-order requirements, insurance coverage, and financial assistance questions • Report safety incidents through the Midas/RDE tool and comply with safety procedures, regulations, statutes, and company policies • Maintain required certifications and licenses, and complete mandatory training and job-specific modules on time

🎯 Requirements

• High School Diploma or GED - Required • Medical Terminology Coursework - Preferred • Basic level of computer skills, including keyboarding at 25–35 words per minute - Preferred • 1 year of call center or customer service experience, or 1 year of experience in a medical facility - Preferred • Proficiency in Microsoft Applications (Excel, Word, PowerPoint) - Preferred • Understanding of computers and competence in using computers and basic software programs • Basic understanding of healthcare compliance standards, including EMTALA and HIPAA Privacy Patient Confidentiality regulations • Basic knowledge of CPT and ICD-10 diagnosis coding documentation • Basic knowledge of Medicare, AHCCCS/Medicaid, Workers’ Compensation, and other commercial payer requirements • Remote employees do not require fingerprint clearance cards; cards are needed for those working onsite within NAHMG clinics

🏖️ Benefits

• Regular full-time employment • Remote work for eligible employees residing in approved states • Company mandatory modules and required job-specific training • Safety-related training programs