Lead Product Manager, Consumer Experience

🔥 16 minutes ago

🇺🇸 United States – Remote

💵 $180k - $210k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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LawnStarter

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

👥 B2C

🏪 Marketplace

🏠 Real Estate

💰 $10.5M Venture Round on 2019-11

B2C • Marketplace • Real Estate

LawnStarter is a service platform that provides affordable lawn care services at the click of a button. With fast online ordering, quality service, and a user-friendly app, LawnStarter allows customers to easily schedule and manage lawn maintenance services. These include lawn mowing, fertilization, bush trimming, and weeding. The company partners with local professionals to ensure reliable and insured services while supporting small businesses. LawnStarter offers its services across numerous locations in the United States, aiding customers in keeping their lawns beautiful and well-maintained.

📋 Description

• Own the end-to-end consumer experience from first booking through the customer relationship lifecycle • Set the vision and roadmap for consumer experience • Ship products with engineers, designers, data/applied science partners, marketing, and operations • Partner with the PM owning the Pro experience • Own onboarding, search and discovery, property details, scheduling, reviews and tips, cancellations and win-back, cross-sell, personalization, and AI-enabled experiences • Build personalized plans and recommendations based on each household and property • Reduce scheduling friction and improve cancellation and win-back experiences • Align customer and Pro expectations using customer input, Pro knowledge, and proprietary property data • Evaluate where AI improves the consumer experience and ship responsible AI features • Define a 1–2 year consumer-experience vision • Create and execute a 6–12 month roadmap • Improve consumer retention, lifetime value, and CSAT while maintaining neutral or positive effects for Pros • Report to the Sr. Director of Product

🎯 Requirements

• 6+ years as a product manager on consumer-facing products • At least one B2C product launched at scale • Track record of exceptional product outcomes • Experience launching AI-powered consumer products • Experience with agentic or AI-based consumer experiences • Customer-focused approach using reviews, support conversations, and funnel data • Systems-thinking ability, including marketplace effects on Pros, pricing, and operations • Experience delivering personalized experiences • Product analytics, funnel analysis, and retention cohort analysis • Ability to set priorities and work closely with design • Bachelor's degree in business, analytics, engineering, design, or a related field, or equivalent practical experience • 6+ years of product management experience on consumer-facing products • Willingness to write evaluations, read transcripts, and prototype with LLMs • Individual-contributor role with no direct reports

🏖️ Benefits

• Equity • Medical, dental, and vision • Fully remote (US) • Flexible PTO

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