Senior Clinical Customer Success Manager, iQueue for Care Transitions

🔥 12 hours ago

🐻 Alaska, Arizona, +33 more states – Remote

🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🍑 Georgia – Remote

💵 $120k - $160k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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LeanTaaS

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $130M Series D on 2020-12

Healthcare • Consulting • Logistics

LeanTaaS is a company that helps hospitals and ambulatory service providers optimize their capacity and operations through AI, machine learning, and predictive analytics. By leveraging these technologies, LeanTaaS enables healthcare organizations to maximize capacity, improve ROI, and enhance patient experience without needing more capital or staff. Their solutions focus on areas such as operating rooms, infusion centers, and inpatient flow, aiming to streamline patient throughput, optimize staff utilization, and reduce staff burnout. The company also offers 'Transformation as a Service' to ensure successful implementation and change management within healthcare settings. Their iQueue solution suite is cloud-based, providing real-time insights and forecasting tools to improve scheduling, capacity management, and decision-making, ultimately benefiting patients, providers, and the healthcare system's bottom line.

📋 Description

• Lead clinical customer success for a portfolio of health systems, aligning customer goals, platform adoption, account health, and value realization • Advise nursing, physician, case management, utilization management, population health, and operational leaders • Assess and redesign patient progression workflows, including interdisciplinary rounds, expected discharge dates, discharge readiness, barrier escalation, and coordination across settings • Help customers resolve throughput and care transition bottlenecks such as ED boarding, delayed bed placement, transfer delays, avoidable inpatient days, and delayed post-acute referrals • Partner with case management and care coordination teams on discharge planning, referral management, post-acute provider selection and handoffs • Lead workflow adoption and change management through on-site observation, stakeholder engagement, clinical champions, education, and follow-up • Partner with Product, Onboarding, and Customer Success teams to translate customer feedback into workflow and solution improvements • Establish baseline measures and track platform adoption and clinical operations data • Lead executive business reviews connecting adoption and workflow changes to operational outcomes and customer value • Develop reusable clinical best practices, education resources, and workflow playbooks • Identify adoption barriers and account risks, coordinate resolution, and maintain accountability for actions and outcomes

🎯 Requirements

• Candidates must be legally authorized to work in the United States; visa sponsorship is not available • Active clinical license and a Master’s degree (or higher) in nursing, healthcare administration, public health, business administration, or a related field required • Candidates actively enrolled in a relevant Master’s program may qualify with documentation of active enrollment and demonstrated progression toward completion • 7+ years of progressive clinical and operational experience, including direct responsibility for patient progression, care coordination, case management, and/or population health initiatives connected to acute care and care transitions • Established operational expertise in inpatient throughput and patient flow or care progression and transitions • Ability to interpret clinical operations and platform adoption data and translate findings into measurable improvement plans • Experience partnering with nursing, physicians, case management, social work, utilization management, and operational leaders • Experience using healthcare technology, analytics, or workflow platforms to improve clinical operations and drive sustained user adoption • Strong executive presence and clear written and verbal communication • Demonstrated success leading interdisciplinary workflow improvement across complex health system environments • Working experience with EHR systems such as Epic or Cerner and related workflows • Ability to independently manage a portfolio of complex customer relationships and follow issues through resolution • Practical understanding of population health, social determinants of health, post-acute access, community resources, discharge planning, care continuity, and readmission risk • Willingness and ability to travel approximately 50% of the time, with flexibility to exceed 50% • Relevant clinical certification, customer-facing healthcare SaaS/technology/consulting experience, formal leadership experience, combined inpatient throughput and care transitions experience, Lean/Six Sigma training, or multi-hospital workflow transformation experience are bonus qualifications

🏖️ Benefits

• Competitive compensation package including target bonus and stock options • 401(k) Match • Comprehensive healthcare benefits • Generous Paid Time Off and Parental Leave • Monthly reimbursement for Skill Building • Monthly reimbursement for Wellness, Transportation, and/or Home Office • Education Reimbursement for select courses/programs • Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives

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