Senior Process Optimization Specialist, iQueue

🔥 17 hours ago

🐻 Alaska, Arizona, +31 more states – Remote

🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $95k - $130k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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LeanTaaS

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $130M Series D on 2020-12

Healthcare • Consulting • Logistics

LeanTaaS is a company that helps hospitals and ambulatory service providers optimize their capacity and operations through AI, machine learning, and predictive analytics. By leveraging these technologies, LeanTaaS enables healthcare organizations to maximize capacity, improve ROI, and enhance patient experience without needing more capital or staff. Their solutions focus on areas such as operating rooms, infusion centers, and inpatient flow, aiming to streamline patient throughput, optimize staff utilization, and reduce staff burnout. The company also offers 'Transformation as a Service' to ensure successful implementation and change management within healthcare settings. Their iQueue solution suite is cloud-based, providing real-time insights and forecasting tools to improve scheduling, capacity management, and decision-making, ultimately benefiting patients, providers, and the healthcare system's bottom line.

📋 Description

• Lead process optimization for the iQueue for Infusion Centers product • Partner with infusion center customers and ancillary departments, including lab, pharmacy, and radiology, to analyze clinical workflows and implement Lean-based operational practices with the iQueue platform • Build and maintain trusted advisor relationships with customer stakeholders and executive leadership • Identify operational bottlenecks through on-site observation and customer data analysis, test hypotheses, establish remediation plans, and track performance against efficiency metrics • Design scalable operational playbooks, tools, and training programs defining best practices and success measures • Lead large-scale change management initiatives and communicate project progress, risks, and mitigation strategies • Collaborate with Product, Customer Success, Engineering, Sales, and Marketing to drive product adoption, enhance user experience, and optimize infusion center operations • Continuously refine internal and customer-facing workflows to improve scalability and effectiveness • Travel up to 50% to customer sites

🎯 Requirements

• 7+ years’ experience with a proven track record of operational excellence, encompassing analytical rigor, process optimization, strategic planning, and effective cross-functional leadership • 5+ years’ experience in a client- or customer-facing role such as management consulting, project management, customer success, implementation, engineering, or process improvement • Bachelor’s degree (or equivalent years of related experience) in industrial/systems engineering (or other engineering disciplines), mathematics/statistics, or a related quantitative field • Excellent strategic thinking, organizational agility and project management skills • Lean expertise • Exceptional analytical, communication, and relationship-building skills, with demonstrated proficiency in root cause analysis and workflow mapping • Domain experience in healthcare operations or clinical environments strongly preferred • Ability to influence change within complex organizations by using data, problem solving and change management strategies • Proactive approach to resolving customer escalations with speed and urgency • Demonstrated success engaging with and presenting to executive leadership • Willingness to travel up to 50% • PMP certification is a bonus • Lean certification is a bonus • Experience working on healthcare products or within hospitals is a bonus • Experience working with data or analytics products is a bonus • Experience working on enterprise software products is a bonus • A blog, article, or any published writing is a plus • Candidates must be legally authorized to work in the United States • Visa sponsorship is not available for this position

🏖️ Benefits

• Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives! • Competitive compensation package that includes base salary, target bonus, and stock options • 401(k) Match • Comprehensive healthcare benefits • Generous Paid Time Off and Parental Leave • Monthly reimbursement for Skill Building • Monthly reimbursement for Wellness, Transportation, and/or Home Office • Education Reimbursement for select courses/programs

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