Care Guide Team Lead

Job not on LinkedIn

🔥 0 minutes ago

🏄 California, Idaho, +3 more states – Remote

🏄 California – Remote 🥔 Idaho – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $100k - $110k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 21%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Leap

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🛡️ Insurance

💼 Consulting

🏥 Healthcare

💰 $1M Venture Round - LEAP HEALTH on 2024-03

Insurance • Consulting • Healthcare

Leap is the only transparent specialty infusion benefit solution for employers. It eliminates hidden drug markups and provides end-to-end coordination of specialty infusion care — from pharmacy sourcing to in-home nursing — to reduce specialty drug costs and simplify the patient experience. Leap serves self-funded employers, brokers/consultants, and patients with a tech-enabled care model that cuts infusion spending, improves engagement, and delivers in-year hard-dollar savings.

📋 Description

• Manage 5–7 Care Guide RNs, including their daily work, development, performance, and wellbeing. • Conduct weekly 1:1s, provide clinical coaching, real-time feedback, and career development support. • Own formal performance evaluations, set goals, track progress, deliver written reviews, and make compensation recommendations with the Senior Clinical Manager. • Address performance concerns, document issues, create improvement plans, and escalate as needed. • Manage scheduling, PTO coverage, and workload balancing across the pod. • Lead onboarding for new Care Guide hires. • Participate in Care Guide hiring panels. • Carry a caseload of up to 40 active members as primary clinical contact throughout home infusion therapy. • Deliver RN-level medication education to patients and caregivers. • Conduct pre-infusion clinical check-ins and post-infusion follow-up. • Route post-infusion documentation to providers within SLA. • Coordinate with nursing agencies on appointments and scheduling exceptions. • Maintain clinical continuity from onboarding through active treatment. • Serve as the first clinical escalation point for the pod. • Monitor patient NPS, check-in completion, and documentation SLA metrics. • Identify and correct clinical quality and documentation gaps. • Model clinical documentation and patient engagement standards. • Contribute to SOPs, clinical checklists, and training materials.

🎯 Requirements

• Active Registered Nurse (RN) license — required. No exceptions. • 5+ years of clinical experience, including at least 2–3 years in infusion therapy, home health, or specialty nursing. • At least 6 months as a Care Guide at Leap, or equivalent patient coordination experience at the RN level, with a strong performance record. • Prior experience managing, formally evaluating, or directly developing other clinical staff. • Ability to give direct, honest, and constructive feedback, including in difficult performance conversations. • Ability to manage a patient caseload of up to 40 active members while leading a team of 5 RNs. • Strong clinical communication skills across patients, providers, nursing agencies, and internal teammates. • Highly organized and self-directed; able to manage clinical and leadership priorities in a fully remote environment. • Resides in California, Washington, Nevada, Oregon, or Idaho. • Available for full-time Monday–Friday, 10 AM–6 PM PST hours.

🏖️ Benefits

• Equity / stock options • Competitive total rewards package • Benefits • Up to 3 applications in any 90-day period • Reapplication to the same role after 60 days if not extended an offer

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