Member Intake Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $60k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Leap

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🛡️ Insurance

💼 Consulting

🏥 Healthcare

💰 $1M Venture Round - LEAP HEALTH on 2024-03

Insurance • Consulting • Healthcare

Leap is the only transparent specialty infusion benefit solution for employers. It eliminates hidden drug markups and provides end-to-end coordination of specialty infusion care — from pharmacy sourcing to in-home nursing — to reduce specialty drug costs and simplify the patient experience. Leap serves self-funded employers, brokers/consultants, and patients with a tech-enabled care model that cuts infusion spending, improves engagement, and delivers in-year hard-dollar savings.

📋 Description

• Execute 80–100+ daily outreach touchpoints via phone, SMS, and email • Vary outreach timing, channel, and messaging to maximize contact rates • Build rapport, communicate Leap’s value, and guide undecided members toward care • Own the member relationship from first outreach through handoff to the Care team • Manage a high volume of simultaneously open cases • Gather and validate demographic, clinical, and treatment information • Follow up on outstanding documentation until cases are complete • Schedule and confirm treatment appointments with nursing agencies and infusion providers • Verify medication receipt and treatment preparation requirements • Prepare comprehensive handoffs to Care Coordinators • Use CRM, EHR, and outreach tools; maintain accurate documentation • Track follow-ups and escalate urgent member concerns according to protocol • Uphold HIPAA compliance and member privacy standards • Identify workflow friction and propose process improvements • Adapt to evolving systems, tools, and processes • Participate in team meetings and collaborate with Care Operations and clinical staff • Report to the Head of Member Operations and Strategy

🎯 Requirements

• 2+ years of experience in a high-volume outbound or client-facing role • Ability to sustain 80–100+ daily outreach activities while managing multiple open cases • Persuasive, empathetic communication and ability to handle objections • Strategic approach to outreach across timing, channels, and messaging • Comfortable using CRM, dialers, outreach platforms, and learning new systems • Strong written communication across SMS and email • Adaptability in a fast-moving startup environment • Exceptional attention to detail and organization • Availability to work 10am–6pm Pacific Time • 1+ year of healthcare or medical experience preferred • Specialty pharmacy, infusion services, or high-acuity care experience preferred • Familiarity with insurance benefits verification or specialty medication workflows preferred • Spanish fluency preferred • Healthcare startup or virtual care experience preferred • Familiarity with Salesforce, HubSpot, or similar CRM and dialer systems preferred • Must be legally authorized to work in the United States; visa sponsorship information requested in the application

🏖️ Benefits

• Stock options/equity • Competitive total rewards package