Member Intake Manager

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $80k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Leap

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

⚕️ Healthcare Insurance

🤝 B2B

💰 $1M Venture Round - LEAP HEALTH on 2024-03

Healthcare Insurance • B2B

Leap is the only transparent specialty infusion benefit solution for employers. It eliminates hidden drug markups and provides end-to-end coordination of specialty infusion care — from pharmacy sourcing to in-home nursing — to reduce specialty drug costs and simplify the patient experience. Leap serves self-funded employers, brokers/consultants, and patients with a tech-enabled care model that cuts infusion spending, improves engagement, and delivers in-year hard-dollar savings.

📋 Description

• Own call-scoring rubrics, QA auditing, SLA and KPI dashboards, and onboarding design • Build and run a call-scoring rubric, QA auditing cadence, and calibration sessions • Diagnose conversion gaps through call review, roleplay, and shadowing • Take calls and handle escalations personally to maintain floor credibility and coach in real time • Drive consistent SLA and activation-target adherence through data-backed coaching • Design and own a repeatable, largely automated onboarding process for new Intake Coordinator cohorts • Scale the team from 3-5 to 10-15+ coordinators over the next 12 months • Iterate on scripts and playbooks based on outcome data • Build and maintain SLA and KPI dashboards

🎯 Requirements

• 3-7+ years managing an outbound-heavy, metrics-driven rep team (SDR/sales, collections, retail/telecom win-back, or insurance/benefits enrollment) • Has personally built or run a call-coaching system — scoring rubrics, QA/call-listening cadence, and calibration sessions • Comfortable managing by SLAs and dashboards rather than gut feel • Track record of scaling a team (e.g., from ~5 to 10-15 reports) • Experience iterating on scripts and playbooks based on outcome data • Track record of compliant outbound practices (DNC/opt-out handling, accurate representations)

🏖️ Benefits

• Offers Equity