Help Desk Technician

Job not on LinkedIn

🔥 25 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $55k - $62k / year

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LEAP Wealth

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚖️ Legal

💼 Consulting

☁️ SaaS

Legal • Consulting • SaaS

LEAP Wealth is a global leader in providing cloud-based legal practice productivity solutions. With over 30 years of innovation, LEAP offers technology solutions specifically designed for law firms, enabling them to enhance productivity and efficiency with a comprehensive suite of tools. Supporting the needs of law firms in multiple countries, LEAP helps legal professionals streamline their operations, thus improving their business and service to the community.

📋 Description

• Provide client support and technical issue resolution via email, phone and chat • Understand clients’ business and software needs • Resolve technical issues by guiding clients through specific LEAP software product features • Maintain a product log capturing identified issues and new feature requests • Improve LEAP’s self-support centre by developing written how-to articles, demo videos and other self-help material • Work independently and efficiently to meet deadlines • Complete a 40-hour weekly shift pattern from 9 a.m. to 6 p.m. daily once fully trained • Attend interviews via Zoom and complete a final in-person interview at the Jersey City office

🎯 Requirements

• 1 years’ customer service experience required • Accounting or Law would be an advantage but not essential • Excellent communication, customer service and writing skills are essential • Demonstrated knowledge of SQL and Access databases • Computer proficiency with basic computer troubleshooting knowledge, including managing files, folders, network drives, folder maps and installation issues • Experience with Microsoft products including MS Word and Excel • Strong collaborative teamwork and people skills • Excellent collaborative spirit • Clear understanding of LEAP culture • Ability to thrive in an intellectually stimulating, high-energy team • Attention to detail and ability to manage time effectively • Ability to work independently within a team environment • Ability to meet deadlines and commit to team goals • Must be based in the Tri-State area • Ability to attend annual in-person training in Jersey City, if required • Candidates using AI during the interview process will not be considered

🏖️ Benefits

• LEAP-provided training, equipment, mentoring and support • Medical, Dental and Vision Plans Available • 401k with Company Matching Program • Virtual Staff Events • Employee Assistance Plans • Flexible Annual Leave • Company Shares Opportunity