Junior IT Helpdesk Specialist

Job not on LinkedIn

🔥 14 minutes ago

🇺🇸 United States – Remote

💵 $48.6k - $59k / year

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 7%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TopDog Law

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

💼 Consulting

📣 Marketing

⚖️ Legal

Consulting • Marketing • Legal

TopDog Law is a national marketing network and personal injury law firm brand that connects injured individuals with local counsel across the United States. The organization (including Helm Law Group, LLC) focuses on accident and injury cases — car and truck accidents, medical malpractice, birth injuries, nursing home abuse, sexual abuse, slip-and-fall, workers' compensation, and wrongful death — offering free case reviews and contingency-fee representation. TopDog Law operates a network of partner firms licensed in different states, maintains multiple offices nationwide, and emphasizes client communication, advertising-driven outreach, and connecting clients to local licensed attorneys.

📋 Description

• Provide Tier 1 technical support via phone, email, chat, and ticketing system for remote employees across multiple locations • Manage and escalate tickets appropriately, ensuring timely follow-up and clear communication • Troubleshoot and resolve issues involving Windows/Mac workstations, accessories, mobile devices, legal-industry software, and networks • Support Google Workspace, Microsoft 365, document management systems, video conferencing, and authentication tools • Assist with new-hire onboarding, including account setup, device configuration, and user orientation • Maintain and update IT documentation, FAQs, and knowledge base articles • Collaborate with IT leadership on process improvements, recurring issue analysis, and system enhancements • Ensure adherence to security policies, confidentiality requirements, and compliance standards relevant to legal environments • Serve as a frontline, white-glove support resource for attorneys, paralegals, and administrative staff

🎯 Requirements

• Must be based in or willing to work Eastern Time Zone hours • 0-1 year of Helpdesk or IT support experience, ideally in a remote or multi-location environment • Strong troubleshooting skills across hardware, software, networking, and remote-access tools • Good problem-solving instincts and willingness to research solutions • Experience supporting Google Workspace and Microsoft 365, Windows and MacOS, and common collaboration tools • Excellent communication skills with a customer-service mindset • Ability to collaborate effectively with peers, managers, and cross-functional teams • Time management and prioritization skills to handle multiple simultaneous tasks and tickets with minimal supervision • Proficiency in reading and writing in English • Must be able to work EST business hours consistently • Familiarity with ticketing systems such as Zendesk, Jira, or ServiceNow preferred • Basic scripting or command-line experience preferred • Exposure to cloud platforms preferred • Familiarity with AI-assisted tools such as Claude, ChatGPT, or Copilot preferred

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) with company match • HSA • Life insurance • Disability coverage • Paid time off • Parental leave • Fully remote work