Help Desk Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama – Remote

🏈 Alabama – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VetsEZ

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

VetsEZ is a company specializing in digital transformation within the federal sector. It provides solutions such as PMO (Project Management Office), software solutions, and data solutions to its clients. VetsEZ is actively involved in securing and managing large contracts, such as a 5-year, $158M contract for Community Care Development, Security, and Operations (CCDSO) Support Services, and a 5-year, $415M contract for Health Middleware and Data Management (HMDM) DevSecOps Support Services. The company also supports the Veterans Affairs (VA) through prescription drug monitoring programs and other health data management services. VetsEZ focuses on leveraging technology to improve healthcare and data management for federal clients.

📋 Description

• Provide first-level support for software applications • Respond to user inquiries and support requests received through phone, email, or chat • Diagnose and resolve first-level software application issues across Windows and macOS environments • Document user interactions, reported problems, troubleshooting activities, and resolutions accurately within the help desk system • Escalate unresolved or complex application issues to the appropriate development or technical team with complete supporting details • Provide basic guidance and training to users on software applications, system functionality, and standard operating procedures • Monitor open incidents, follow up with users, and communicate clear status updates through resolution • Coordinate regularly with end-users, technical teams, and software developers • Take on additional tasks and responsibilities as needed to support team objectives and ensure project success

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field, along with professional experience in a help desk or technical support role • 2 plus years of experience supporting Windows and macOS operating systems and Microsoft Office applications • Experience using Jira and ServiceNow to document, track, escalate, and resolve incidents or service requests • Strong analytical and troubleshooting skills with the ability to diagnose and resolve software application issues effectively • Excellent customer service skills with a patient, friendly, and professional demeanor • Strong written and verbal communication skills with the ability to collaborate effectively with users, developers, and technical team members • U.S. Citizenship is required • All selected candidates must successfully complete a background check • Ability to obtain and maintain a Government/Public Trust clearance, including required fingerprinting, when required for the position • Relevant technical certifications, such as CompTIA A+, ITIL Foundation, Microsoft, ServiceNow, or HDI certification, are preferred • Must reside within the continental US • Sponsorship is not offered

🏖️ Benefits

• Medical/Dental/Vision • 401k with Employer Match • PTO + Federal Holidays • Corporate Laptop • Training Opportunities • Remote Opportunity