Experience Improvement Coordinator

Job not on LinkedIn

🔥 8 minutes ago

🌵 Arizona, California, +5 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $20 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LEARN Behavioral

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

📚 Education

Healthcare • Healthcare Insurance • Education

LEARN Behavioral is a specialized provider of contemporary, family-focused applied behavior analysis (ABA) therapy for children with autism spectrum disorder (ASD) and other special needs. With over 20 years of experience, LEARN Behavioral tailors treatment programs to develop language, communication, social, play skills, and more, while decreasing behaviors that interfere with learning. The company supports children in various settings, including home, community, school, and centers, also offering telehealth services. LEARN Behavioral is dedicated to fostering resilience and fulfillment in children and collaborates with districts and schools through LEARN Academy to provide expert autism services and educational support.

📋 Description

• Examine key points in employee and parent/family journeys with CARD to identify gaps, inefficiencies, and opportunities to improve the overall experience • Partner with employees across onboarding, training, early tenure, and established employment to understand their experiences navigating CARD processes • Partner with parents/caregivers regarding intake, evaluations, re-evaluations, and annual benefits confirmation • Review existing processes, workflows, and communications for improvement opportunities • Collaborate with departments to develop recommendations, refine workflows, and implement process improvements • Develop and maintain FAQs, guides, templates, and other resources for employees and families • Coordinate assigned cross-functional projects and initiatives • Track progress and report findings and recommendations to leadership • Maintain documentation of identified issues, recommendations, actions taken, and improvements • Maintain confidentiality and security of employee, patient, and family information in accordance with CARD policies and applicable requirements, including HIPAA • Support implementation and evaluation of approved improvements • Perform other related duties as assigned

🎯 Requirements

• High school diploma or equivalent required • Bachelor's degree preferred • Experience in project coordination, process improvement, healthcare, employee experience, or a related field preferred • Proficiency with Microsoft 365 and Microsoft Teams • Ability to learn and navigate various software applications and virtual meeting platforms • Ability to handle confidential information with discretion and professionalism • Strong written and verbal communication skills • Strong organizational, time management, documentation, and problem-solving skills • Exceptional attention to detail • Ability to demonstrate empathy, compassion, and professionalism in a service-oriented environment • Detail-oriented, proactive, and adaptable to changing priorities • Ability to manage multiple priorities and meet deadlines in a fast-paced, changing environment • Ability to work independently, exercise sound judgment, and collaborate effectively across departments • Ability to maintain a positive, solution-focused attitude • Ability to sit for prolonged periods of time • Ability to work on a computer throughout the majority of the day • Ability to use and speak on the phone or via teleconference as needed

🏖️ Benefits

• Opportunity to join a well-established, mission-driven industry leader • Dynamic work environment where talents and skills are valued and rewarded • Remote work arrangement • Potential travel requiring air, hotel, and local transportation