Assistant Operations Manager – Behavioral Health

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🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $50k - $55k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

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LearnWell

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

🏥 Healthcare

📚 Education

🤝 B2B

Healthcare • Education • B2B

LearnWell is an organization that provides integrated academic and mental-health support services for school-age students during inpatient, residential, day-treatment, and homebound care. It delivers specialized instruction, virtual tutoring, and transition support to help students maintain academic progress while receiving behavioral or substance-use treatment, and partners with hospitals, treatment facilities, K–12 school districts, and families. LearnWell also has affiliate counseling services and focuses on coordinating education continuity and mental health wellness across the continuum of care.

📋 Description

• Serve as a primary operational resource for clinicians across the practice • Provide timely, responsive operational support and help clinicians navigate processes, documentation, scheduling questions, and internal workflows • Partner with leadership to improve clinician satisfaction and the operational experience • Support daily operational workflows and maintain accurate documentation and internal processes • Identify opportunities to improve efficiency, consistency, and workflow effectiveness • Assist with operational initiatives across multiple departments • Maintain HIPAA compliance and organizational standards • Track clinician activity, documentation, sessions, operational metrics, and KPIs • Pull, analyze, and interpret operational reports for leadership • Monitor departmental goals and identify trends or improvement opportunities • Support operational planning through data analysis and performance reporting

🎯 Requirements

• Bachelor's Degree - Required • 2+ years of experience in behavioral health, healthcare administration, medical office operations, or a similar healthcare environment • Experience using an Electronic Health Record (EHR) system; AdvancedMD strongly preferred • Strong relationship-building, communication, and interpersonal skills • Ability to work effectively with clinicians and cross-functional teams • Strong analytical skills with the ability to organize, interpret, and communicate operational data • Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment • Comfortable working independently in a fully remote environment • Preferred: experience in a behavioral health or outpatient private practice • Preferred: experience with Salesforce or another CRM platform • Preferred: familiarity with New York insurance plans and authorization processes • Preferred: experience pulling reports, analyzing operational data, and tracking KPIs • Preferred: previous leadership or supervisory experience

🏖️ Benefits

• 100% remote work environment • Consistent Monday–Friday schedule • Health, dental, and 401(k) benefits • 15 days PTO, 5 sick days, and 11 paid holidays • Collaborative, mission-driven culture • Opportunity to make a meaningful impact in behavioral healthcare