Client Operations Associate

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River Financial

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

💸 Finance

₿ Crypto

💳 Fintech

Finance • Crypto • Fintech

River Financial is a company that specializes in Bitcoin services, offering its clients a range of products and features tailored for Bitcoin investment and transactions. River provides instant buying and selling of Bitcoin, and clients can earn 3. 8% interest on cash, paid in Bitcoin. The company offers zero-fee recurring buys, a secure wallet for storing and managing Bitcoin, and inheritance services to protect Bitcoin wealth. River Financial also offers resources and educational materials for understanding Bitcoin concepts and market insights. Their full reserve custody system ensures all client Bitcoin is held securely, with no lending involved. River emphasizes strong customer support with its U. S. based human support team and maintains high security standards with multisig cold storage. The company focuses solely on Bitcoin, providing services for individual investors, private clients, and businesses.

📋 Description

• Directly interface with clients to manage questions and feedback about products and services • Analyze and identify trends in client activity and inquiries • Identify and develop operational efficiencies to scale the business and processes • Refine business rules, automations, and communication methods across Client Operations • Act as a liaison between clients and Relationship Management, Engineering, Financial Operations, Risk Management, and Client Services teams to support business needs, improve the product, and enhance the client experience

🎯 Requirements

• Ability and interest to work in a fast-paced fintech startup environment • High agency self starter • Collaborate and problem-solve well • Customer-facing experience preferred • Great communicator, conversationalist • Highly adaptable; able to shift focus on the fly and balance many tasks • Ability to identify trends in data and make decisions based on analyses • Excel/Google Sheets, SQL, and product management experience are a plus but not required • Preference for candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems • West Coast residence and ability to work Pacific Time (PST) • Authorization to work in the United States

🏖️ Benefits

• Competitive compensation and equity • Unlimited PTO • Medical, dental, and vision insurance • 401k • Fully remote option - West Coast only (PST)