Operations Manager – Medical Records Retrieval

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Sharecare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🏥 Healthcare

💼 Consulting

📣 Marketing

💰 $425M Post-IPO Equity on 2021-07

Healthcare • Consulting • Marketing

Sharecare is a comprehensive digital health platform designed to improve overall well-being. It provides tools and resources to help individuals manage various aspects of their health, such as physical, mental, and financial wellness. Sharecare offers personalized health navigation through its digital window, helping members track healthy habits, receive research-backed health tips, and access digital therapeutics across various conditions, including asthma and women's health. The platform integrates AI capabilities to empower users to manage their health data effectively. Partnering with CareLinx, Sharecare extends caregiving into homes, leveraging technology for data analytics and real-time coordination with clinical teams. Additionally, Sharecare collaborates with various organizations to enhance community health and well-being through innovative initiatives like the Community Well-Being Index. Its mission is to make healthcare resources more accessible and improve health outcomes while reducing care costs.

📋 Description

• Provide overall operational leadership for medical record retrieval activities • Set vision, tone, objectives, and operational guidelines for the team • Lead release of information specialists to achieve goals efficiently and profitably • Organize and participate in client meetings • Standardize optimal processes with regional counterparts • Hire and retain talent, provide direction and accountability, coach and mentor employees, and manage performance • Maintain onsite coverage and arrange backup coverage when needed • Maintain time and attendance standards • Work with domestic and global partners to maintain turnaround time and quality standards • Maintain SOPs and ensure training completion • Conduct weekly one-on-one calls with direct reports • Manage new client implementations and customized projects • Schedule and attend client calls and respond to clients and Sharecare leadership • Prepare monthly portfolio presentations for senior leadership • Maintain process instructions and conduct client-specific training • Partner with Solutions and IT to troubleshoot connectivity issues • Monitor daily tracking and respond to client delivery and quality concerns • Assist with annual budgeting and fiscal planning • Review and improve financial performance, revenue, expenses, profits, and margins • Cultivate client relationships and identify growth opportunities • Strengthen client relations and coordinate with Client Success to ensure customer satisfaction

🎯 Requirements

• Bachelor’s degree and prior experience preferred • Extremely team oriented • High proficiency in Microsoft products, including Outlook, Word, and Excel, required • Ability to work in a fast-paced, multitasking environment while prioritizing and meeting deadlines • Superior communication skills • Outstanding customer service and strong negotiation skills • Detail-oriented with strong analytical and problem-solving skills • Ability to handle confidential materials and information professionally • Availability to travel as needed, potentially extensively and including overnight stays • Ability to sit or stand for long periods • Ability to lift and carry 25 lbs. of materials • Speaking and hearing ability sufficient for effective communication • Eye/hand coordination, hearing, and visual acuity necessary for day-to-day tasks • Maintain privacy of patient, employee, and volunteer information • Comply with corporate integrity and security regulations • Report unethical, fraudulent, or unlawful behavior • Maintain current and annual HIPAA certification

🏖️ Benefits

• Employee engagement and development opportunities • Coaching and mentoring • HIPAA certification maintained annually • Equal Opportunity Employer • E-Verify user