Project Manager – Professional Services

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $140k - $165k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👷‍♀️ Project Manager

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Leena AI

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤖 Artificial Intelligence

🤝 B2B

👥 HR Tech

Artificial Intelligence • B2B • HR Tech

Leena AI is on a mission to empower enterprises to transform employee experiences using conversational AI. Their platform covers all employee touch points, from onboarding to offboarding, by automating tasks such as answering policy-related questions and managing employee tickets. By allowing organizations to listen to their employees proactively, Leena AI enhances employee engagement and enables strategic focus for HR teams. The company supports integrations with over 100 platforms, servicing more than 350 customers globally, including large enterprises like Nestlé, Puma, and Coca-Cola.

📋 Description

• Lead and manage the comprehensive client engagement lifecycle, from initial planning and project kick-off to full execution and successful go-live • Develop strategic project plans and proactively allocate resources to ensure delivery within scope, schedule, and budget • Manage a portfolio of simultaneous client onboardings and implementations across varying stages, sizes, and complexity levels • Prioritize competing demands, coordinate shared delivery resources, and sustain quality and momentum across engagements • Serve as the primary point of contact for client teams and cultivate strong relationships with enterprise and mid-level clients • Maintain clear communication with internal and external stakeholders and present project updates and key metrics to senior leadership • Oversee complex AI and digital projects, including critical system integrations • Collaborate with Product and Technical teams to advance engagements and resolve technical challenges • Independently demo core product capabilities and triage integration issues in product administration and backend layers • Proactively identify, assess, and mitigate project risks • Ensure timely delivery of all contracted scope and maintain project timelines and objectives • Champion project management and implementation best practices to optimize delivery efficiency and client experience

🎯 Requirements

• BS or BA Degree from an accredited University • 7+ years in a client-facing project management capacity in a B2B SaaS company • Proven track record leading enterprise and mid-market client engagements — including AI and digital projects with heavy system integration — while managing concurrent onboardings and implementations at different lifecycle stages without loss of delivery quality or client confidence • Demonstrated experience in presenting to and communicating effectively with senior internal and client stakeholders (C-suite, VPs, Directors) • Demonstrated experience delivering B2B SaaS implementations with real system integrations (HRIS, ITSM, identity providers, ticketing, or similar) • Comfort working in a product's configuration and backend layers — the "plumbing." You can navigate admin settings, workflow logic, integration setup, and logs to diagnose an issue before escalating it • Working understanding of APIs and how enterprise systems talk to each other: REST endpoints, JSON payloads, webhooks, and authentication (SSO, SAML, OAuth). No coding required — but you should be able to read a payload, follow an auth handshake, and explain what broke and why • Ability to demo high level product features end-to-end to a client audience independently • Exceptional verbal and written communication skills are essential for this role, with a proven ability to lead and motivate cross-functional teams • Ability to negotiate and persuade without formal authority — you can hold a scope line with a client, push back on an unreasonable timeline, and bring stakeholders along on a technical recommendation they didn't originally want • Prior experience with AI/ML products or technologies is a significant advantage • Familiarity with modern project management tools (e.g., Jira, Rocketlane) • Product obsession — a habit of going deep into the product to find the answer yourself rather than waiting for someone to explain it

🏖️ Benefits

• Work at the forefront of enterprise AI and automation with a company that is defining the trends in this space - not following • Influence how the world’s biggest companies transform their employee experience • Partner with a global team of innovators building industry-defining technology • Be part of a dynamic, innovative, and high-growth company • Competitive compensation, meaningful equity, and opportunities for rapid career growth

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