Customer Support Specialist – Classified Team

Job not on LinkedIn

🔥 1 minute ago

🌵 Arizona, Colorado, +6 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $19 - $23 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Legacy Groupe

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚽ Sports

💼 Consulting

Sports • Technology • Consulting

Legacy Groupe is a Swiss company based in Lausanne, the world's Olympic Capital. They are contracted by leading event organizations to design, acquire, and deliver sophisticated technology management solutions for sports events. With a focus on cultivating a sustainable organizational culture, they provide consultancy services to help organizations build high-performance teams and share their 30 years of industry expertise. Legacy Groupe is dedicated to ensuring timely and effective delivery of services in the high-stakes environment of sports events.

📋 Description

• Communicate with customers and clients via email, chat, and phone to address issues, answer questions, and explain website features • Provide empathetic, professional service to every customer and client contact • Communicate sensitive or challenging information with professionalism, empathy, and clarity • Manage customer interactions across email, chat, and phone while using internal systems and tools • Manage a high volume of incoming customer inquiries • Develop knowledge of company products, services, and policies to explain them respectfully • Troubleshoot, identify, and solve technical issues related to Legacy.com product lines, escalating as needed • Use internal systems and tools to process work while adapting to team-specific processes • Contribute to monthly team performance targets • Perform other duties as assigned to support team, department, and company goals

🎯 Requirements

• High School Diploma or equivalent experience • 1-2 years customer support experience required • Call center environment preferred • Previous media, publishing, or classified advertising experience is a plus • Strong written and verbal communication skills • Proficiency in basic computer applications and systems, including email communication, Windows-based platforms, Microsoft Word, and Microsoft Excel • Excellent multitasking, organizational, and time management abilities • Strong attention to detail and commitment to accuracy • Customer-focused mindset with a passion for delivering high-quality service • Ability to work independently while also contributing positively within a team environment • Strong problem-solving and critical-thinking skills • Comfortable working in a fast-paced environment with shifting priorities and deadlines • High level of comfort navigating web-based systems and technology platforms • Experience with customer support platforms, call center systems, chat tools, or CRM software preferred • Ability to learn and adapt quickly to partner-specific workflows and systems • Must reside in Arizona, Colorado, Florida, Illinois, Indiana, North Carolina, Ohio, Texas, or Wisconsin • Must be available for one of the listed Monday-Friday CST schedules

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Health Savings Accounts and Flexible Spending Account options with generous employer contributions (based on plan selection) • Basic Life and Supplemental Life insurance • Disability Insurance • Voluntary Supplemental Benefits (Hospital Indemnity, Accident, Critical Illness) • Accrued Paid Time Off • 401k plan with discretionary employer match • Paid Medical and Parental Leave • Fully remote work environment