Application Support Specialist

Job not on LinkedIn

🔥 24 minutes ago

🇺🇸 United States – Remote

💵 $65.7k - $118.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Leidos

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Leidos is a leading systems integrator in science, technology, and engineering, providing solutions that transform and enable the missions of its customers. The company operates across various markets, including aviation, defense, energy, government, healthcare, intelligence, science, and space. Leidos is involved in AI, digital modernization, cyber operations, and integrated and mission software systems. With a commitment to diversity, equity, inclusion, and sustainability, Leidos also engages in charitable efforts and community enrichment programs. Additionally, it contributes to developing solutions for counter-unmanned aerial systems and electric vehicle infrastructure for military applications.

📋 Description

• Respond to end-user questions regarding application functionality, navigation, and established business processes • Guide users through application workflows and explain system features • Troubleshoot, reproduce, document, resolve, and escalate application issues • Create, update, categorize, prioritize, and track support tickets through resolution • Assist with account, role, access, and permission questions • Research documentation, knowledge articles, procedures, and resolved tickets • Develop and maintain knowledge-base articles, FAQs, quick-reference guides, and user-support documentation • Identify recurring issues and recommend improvements to documentation, training, usability, or business processes • Communicate application changes, known issues, workarounds, and resolutions • Support new releases by learning new and modified functionality • Coordinate with developers, testers, business analysts, system administrators, and subject-matter experts • Maintain accurate support records and monitor trends for corrective action, training, or enhancement • Provide professional, customer-focused support to users with varying technical proficiency

🎯 Requirements

• Experience providing application or end-user support • Ability to learn complex enterprise software and business processes • Strong analytical and troubleshooting skills • Ability to explain technical or complex processes in understandable terms • Experience with ticket-management and knowledge-management systems such as Jira and Confluence • Excellent customer service based on active, empathetic listening with problem-solving focus • Strong written and verbal communication skills • Ability to distinguish among training, procedural, access, data, configuration, and software-related issues • Understanding of training organizations, a plus • Experience with NIST application security requirements, a plus