Regional Service Delivery Manager

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $116.3k - $210.3k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Leidos

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Leidos is a leading systems integrator in science, technology, and engineering, providing solutions that transform and enable the missions of its customers. The company operates across various markets, including aviation, defense, energy, government, healthcare, intelligence, science, and space. Leidos is involved in AI, digital modernization, cyber operations, and integrated and mission software systems. With a commitment to diversity, equity, inclusion, and sustainability, Leidos also engages in charitable efforts and community enrichment programs. Additionally, it contributes to developing solutions for counter-unmanned aerial systems and electric vehicle infrastructure for military applications.

📋 Description

• Serve as the primary point of contact for IT service delivery across the TSA Northeast region • Organize, direct, and manage regional IT support personnel to ensure consistent, high-quality service aligned with TSA mission priorities • Coordinate with TSA leadership and stakeholders to manage escalations, monitor performance, drive process improvements, and ensure compliance with contract requirements • Provide regular status updates, support incident resolution, and facilitate implementation of enterprise IT initiatives within the Northeast region

🎯 Requirements

• Bachelors degree in a technical or management discipline and 8+ years of experience in IT service delivery or operations management. Additional years' of experience may be considered in lieu of degree • Minimum of 5 years of experience in multi-site or regional support roles • Strong customer service orientation with demonstrated ability to lead and collaborate with government customers, technical teams, and management • Proven skills in escalation management, performance monitoring, and process improvement • Excellent communication and interpersonal skills to effectively interact across organizational levels and stakeholders • Must have the ability to obtain and maintain a DoD Secret security clearance • Ability to obtain and maintain TSA eligibility • ITIL 4 certification, PMI Program Management Professional (PMP) certification, or other service management credentials are desired • Previous work experience with ServiceNow is desired • Familiarity with End User Services (EUS) operations and IT service management frameworks (e.g., ITIL) is desired • Experience supporting federal IT contracts, preferably within DHS or TSA environments, is desired • Experience in a regulated, mission-critical environment supporting multi-site IT operations is desired