Senior Salesforce Developer – Solution Architect

🔥 1 minute ago

🏛️ District of Columbia, Maryland – Remote

🏛️ District of Columbia – Remote 🦀 Maryland – Remote

💵 $107.9k - $195.1k / year

⏰ Full Time

🟠 Senior

🌐👩‍💻 Salesforce Developer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Leidos

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Leidos is a leading systems integrator in science, technology, and engineering, providing solutions that transform and enable the missions of its customers. The company operates across various markets, including aviation, defense, energy, government, healthcare, intelligence, science, and space. Leidos is involved in AI, digital modernization, cyber operations, and integrated and mission software systems. With a commitment to diversity, equity, inclusion, and sustainability, Leidos also engages in charitable efforts and community enrichment programs. Additionally, it contributes to developing solutions for counter-unmanned aerial systems and electric vehicle infrastructure for military applications.

📋 Description

• Design, develop, and implement scalable, secure, high-performing Salesforce applications • Lead technical design discussions and translate business requirements into Salesforce solutions • Develop custom applications, reusable components, workflows, and automation • Provide technical architecture guidance while coding, troubleshooting, testing, and deploying • Mentor developers, conduct code reviews, and promote Salesforce development standards • Develop, enhance, and support Salesforce Service Cloud solutions in a high-volume enterprise contact center • Design and optimize case management, service request workflows, automated routing, escalation processes, and agent productivity tools • Support omnichannel engagement across phone, email, chat, and digital service channels • Integrate Salesforce with contact center technologies, self-service portals, and knowledge management solutions • Collaborate with technical teams and contact center stakeholders to improve operations, service delivery, and customer experience • Design, develop, and troubleshoot Salesforce integrations with enterprise applications • Support data migration, transformation, synchronization, and integration initiatives • Troubleshoot complex Salesforce, external-system, and contact-center technical issues • Ensure enterprise standards for security, scalability, performance, data governance, and compliance • Work in an Agile environment with product owners, developers, architects, and business stakeholders • Support deployments, unit and integration testing, CI/CD processes, and production troubleshooting • Improve Salesforce capabilities through automation, platform enhancements, and emerging technologies • Contribute to Salesforce Agentforce, Einstein AI, and intelligent customer service modernization initiatives

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field with 8+ years of relevant experience, OR a Master's degree with 6+ years of relevant experience; additional relevant experience may be accepted in lieu of a degree • 8+ years of hands-on Salesforce development experience • Senior Salesforce developer, technical lead, or solution architect experience on complex enterprise projects • Hands-on Salesforce Service Cloud experience in an enterprise contact center or customer service environment • Experience with case management, customer service workflows, and omnichannel service operations • Experience supporting federal government programs or similarly complex, highly regulated enterprise environments • Advanced experience with Apex, Lightning Web Components, Visualforce, SOQL/SOSL, and Salesforce APIs • Knowledge of Salesforce architecture, data modeling, security, automation, and platform best practices • Experience with Salesforce Service Cloud, Salesforce Flow, Lightning App Builder, Platform Events, and Experience Cloud • Experience designing and troubleshooting REST/SOAP API integrations and enterprise integration patterns • Proficiency in JavaScript, HTML5, CSS, and modern web development technologies • Experience with source control, CI/CD pipelines, DevOps practices, and Agile software development • Experience with Agentforce, Einstein AI, Prompt Builder, chatbots, and intelligent service automation • Experience integrating Salesforce with Amazon Connect, NICE CXone, or comparable CCaaS technologies • Experience with Salesforce Knowledge, Experience Cloud, customer self-service portals, and contact center modernization • Strong analytical, troubleshooting, problem-solving, and communication skills • Ability to work independently and collaborate with cross-functional teams • Must be a U.S. Citizen • Must be able to obtain and maintain a Public Trust clearance • Must possess Salesforce Certified Platform Developer I or Salesforce Certified Platform Developer II certification

🏖️ Benefits

• 100% telework/remote opportunity • Camera-on interview and identification photo if an offer is extended