Director of Service Support

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🔥 42 minutes ago

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Lely

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1948

🌾 Agriculture

🔧 Hardware

☁️ SaaS

Agriculture • Hardware • SaaS

Lely is an international family-owned agricultural technology company that designs and supplies automated solutions for dairy farming. Lely provides a range of products and services covering automatic milking (milking robots such as Astronaut and Astronaut Max, Dairy XL, Meteor), automatic feeding systems (Vector, Juno, Calm calf feeder), manure management robots (Discovery Collector, Discovery Scraper, Sphere), barn equipment (Grazeway, Luna, Cosmix, hoof baths, cow brushes, milk cooling tanks), farm management software (Horizon Hub) and related services including technical support, consumables and pre-owned equipment. The company focuses on cow welfare, farm efficiency and data-driven herd management across the full lifecycle from calf to adult, and operates Lely Centers worldwide to support farmers.

📋 Description

• Ensure a high level of strategic leadership, support, and alignment of the Lely NA’s Service Support group. • Actively guide, motivate, challenge, and coach team members in support of service planning, market launch activities, and overall achievement of KPI’s and targets. • Align and champion the “Competence” vision of Lely within Lely Center channel partners toward mutual growth and success targets. • Develop competences for all after-sale support activities for the Lely NA organization in alignment with Lely Center channel partners. • Monitoring and steering the Lely Center activities on aligned Service KPIs. • Define, create, and lead the implementation and execution of innovative, customer centric strategies that deliver a consistent, trusted and value-add service experience for Lely customers with goal to achieve high levels of satisfaction and maximize customer “lifetime” value. • Collaborate with global Competence teams in support of strategies and initiatives delivering consistent experiences for all customers, Lely Center Dealers, and the Lely brand. • Act as a senior partner to dealer principals and service leaders, influencing investment, capability building, and performance outcomes. • Design and implement innovative service strategies and solutions, leveraging data, technology, and best practices to enhance service delivery and operational efficiency. • Collaborate across Sales, product, operations, and marketing leadership to align service capabilities with market needs and customer expectations. • Serve as the primary service leader across the dealer network, influencing behavior, aligning priorities, and driving adoption of best practices.

🎯 Requirements

• Bachelor’s degree in agriculture or business management, engineering or related field. • +15 years related experience and/or training; or equivalent combination of education and experience. • Proven experience working within or leading dealer distributor, or indirect service models. • Experience in setting and achieving sales and financial targets is required. • Extensive experience in e-commerce and/or Servitization processes. • MBA preferred.

🏖️ Benefits

• None provided