Assistant Coach – Rolling Applications

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🌲 North Carolina, Tennessee, +2 more states – Remote

🌲 North Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $16 - $20 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

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Lenus

WebsiteLinkedInAll Job Openings

201 - 500 employees

💰 Series A on 2021-06

The health coaching revolution starts here

📋 Description

• Provide high-quality, tailored coaching to clients on behalf of our coaches, acting as a seamless extension of their brand. • Execute end-to-end coaching tasks, including the deployment of coach templates and the application of specific protocols. • Manage client inboxes daily to provide motivation and answer questions within established service levels. • Maintain a credible and authentic coaching presence in all client interactions. • Ensure seamless integration with coach workflows by adapting to their specific working hours, weekly rhythms, and coaching philosophies. • Maintain the ability to handle multiple coaches and distinct brand identities simultaneously, ensuring no cross-contamination of coaching styles or protocols. • Adhere to our SLAs for response times and proactive reach-outs to clients. • Manage the commercial lifecycle of clients, including handling renewals and cancellations. • Identify upsell opportunities and successfully handle them end-to-end. • Serve as the first line of support for clients navigating the app, ensuring a smooth digital onboarding experience. Escalate to the Support team when necessary.

🎯 Requirements

• Must be available to work weekends, nights and holidays. • Must be a current resident of Georgia, Indiana, North Carolina, Tennessee, Texas, or Utah. • A deep-rooted passion for health and fitness, with a natural ability to translate complex goals into actionable, motivating steps. • An "athlete’s heart" and a "teacher’s mind”: you are driven to see others succeed and can explain the "why" behind the "what." • Fluency in English, with the ability to communicate empathetically and clearly across different mediums. • High emotional intelligence (EQ): you can read between the lines to understand a client's struggles and provide the right support at the right time. • Proactive problem-solving skills: you don't wait for a system to break; you look for ways to optimize the client experience every day. • Meticulous organizational habits: you can manage multiple client profiles and schedules without letting the "human touch" slip through the cracks.

🏖️ Benefits

• Paid sick leave. (5 days accrued annually) • Extensive training, where we'll provide you with all the tools you need to succeed in the role. • Structured and prioritized development opportunities. • Development feedback cycle with quarterly check-ins.