Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $20 - $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Lessen

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏗️ Construction

📦 Logistics

💼 Consulting

💰 Debt Financing on 2023-01

Construction • Logistics • Consulting

Lessen is a company that simplifies and optimizes property management through technology and a network of qualified vendors. They provide maintenance solutions for commercial and residential properties, managing repairs, capital projects, and overall asset life cycles. With a focus on streamlining processes, Lessen helps reduce maintenance costs and improve property value. Their services cater to a wide audience including commercial occupiers and residential managers, as well as offering opportunities for vendors to grow their businesses. Lessen is known for its cutting-edge solutions like Lessen360™, and its recognition as a fast-growing private software company.

📋 Description

• Act as a liaison between clients and the vendor network by managing repair and maintenance needs in One by Lessen • Communicate predominantly by phone and electronically with clients and vendors • Develop and maintain positive client relations to ensure superior client satisfaction • Receive and handle customer calls and email service requests • Manage real-time inquiries and track and respond to commitments • Schedule and manage completion of assigned services • Escalate disputes or unsatisfied service confirmations promptly • Remain on the queue and address requests and customer questions • Maintain communication with affiliates according to contracts and agreed scopes of work • Provide information to supervisors, coworkers, and subordinates by telephone, written form, email, or in person • Enter information into the database while ensuring consistency and accuracy • Assist in training team members and provide constructive feedback • Foster a positive team environment • Ensure confidentiality and accuracy of internal and external data • Perform ad-hoc projects and other assigned duties • Work Monday–Friday, 1:00 PM–10:00 PM Central Time

🎯 Requirements

• High school diploma required • 3–4 years of customer service experience preferred • Basic troubleshooting knowledge and ability to articulate solutions • Ability to communicate industry language • Proficiency in Microsoft Word, Excel, and Outlook • Shift flexibility may be required

🏖️ Benefits

• Competitive compensation • Health, Dental, Vision, Life, Disability options • 401K retirement savings plan • Paid vacation, federal and floating holidays • Maternity/Paternity Pay • Career advancement opportunities • All the tools you'll need to be successful