User Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Array

WebsiteLinkedInAll Job Openings

51 - 200 employees

💳 Fintech

🤝 B2B

Fintech • B2B

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. Our suite of private label offerings helps our partners drive revenue, increase engagement, and empower millions of consumers to achieve their financial goals.

📋 Description

• Resolve inbound customer calls by determining the reason for outreach, identifying solutions, and executing or escalating as necessary • Manage inbound and outbound calls in a timely, efficient manner • Provide accurate support from start to finish for customer inquiries or concerns • Meet or exceed call center and operational metrics while providing consistent customer service • Identify trends or systemic issues and escalate them internally as a customer advocate • Listen effectively and demonstrate empathy with frustrated or financially stressed customers • Review customer accounts and provide updates and information about billing and payments • Keep records of conversation information and log it into the database • De-escalate dissatisfied-customer situations with patient assistance and support • Maintain up-to-date familiarity with product offerings to deliver accurate support • Report to the Senior Manager, Technical Support

🎯 Requirements

• 2+ years of call center/customer service experience • Experience in fintech or financial services, particularly loan or mortgage support • Ability to analyze customer situations, define requests, and create resolutions • Listening, verbal, and written communication skills in both Spanish and English • Ability to thrive in a fast-paced, goal-oriented environment with a record of top-tier performance • Positive attitude and ability to collaborate with team members and internal departments • Basic understanding of REST APIs and SQL for reviewing and querying data is a plus

🏖️ Benefits

• Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents • Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend • 100% 401k match up to 4% with immediate vesting • Generous and competitive parental leave for all parents • $1,000 desk setup subsidy to set-up your unique remote office • $100/month to subsidize wifi/cell phone expenses • Summer Fridays (half-day Fridays) typically from late May to the end of August • Commuter benefits for those who choose to go into our New York City or San Francisco office spaces • Incentive Stock Option (ISO) grant, subject to Board approval