Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🥔 Idaho, Nevada, +2 more states – Remote

🥔 Idaho – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $17 - $31 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Listen actively and advocate for customers by understanding their needs and providing guidance and support • Resolve customer inquiries and issues efficiently while documenting all interactions • Educate customers about benefits and available resources and help them navigate options • Anticipate customer needs and provide proactive solutions • Collaborate with team members and other departments to address service issues and improve outcomes • Document customer correspondence and maintain confidential patient-information records • Research issues, document outcomes, resolve inquiries, and deliver high customer satisfaction • Use AI-enabled tools during training and servicing to improve efficiency, problem-solving, and customer experience • Follow policies, procedures, and the CVS/Aetna Code of Conduct • Meet performance expectations for customer satisfaction, first-call resolution, interaction quality and accuracy, empathy, values-based behaviors, and schedule adherence

🎯 Requirements

• Minimum 6 months of customer service experience • Basic computer skills • Must work in Pacific Standard Time in Idaho, Oregon, Washington, or Nevada • Preferred: 1+ years of customer service experience in a contact center environment • Preferred: 1+ years of claims, provider, dental, medical, or related healthcare experience • Microsoft Office experience preferred • High School Diploma, GED, or equivalent experience • Adherence to workplace model and potential telework agreements • High-speed internet with 100 Mbps download and 25 Mbps upload access • Direct wired Ethernet connection to modem/router required; hotspots, satellite, fixed wireless, and WiFi are not permitted • Willingness to leverage technology and AI as support tools • Willingness to work specific hours with flexibility • Demonstrated empathy and effective communication skills • Respectful and kind demeanor in all communications • Strong problem-solving and decision-making abilities • Ability to manage multiple resources and tasks in a fast-paced environment

🏖️ Benefits

• $2,000 sign-on bonus for qualified new hires after 9 months of service, with 12 months of continuous employment required • New colleague orientation • Comprehensive training lasting 4 to 18 weeks • Supportive and inclusive culture • Continuous learning and growth • Ongoing coaching and mentoring support • Equipment and resources needed to complete assigned work • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources based on eligibility