Customer Service Agent

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Hapn

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

📦 Logistics

🏗️ Construction

🚗 Transport

Logistics • Construction • Transport

Hapn is a company specializing in advanced GPS tracking solutions designed for a wide range of industries and applications. Their offerings include powerful and user-friendly tracking options that enhance asset visibility and theft prevention, ensuring the efficiency and safety of equipment, vehicles, and various assets. With a robust infrastructure supporting over 50,000 customers worldwide, Hapn provides real-time tracking, customizable alerts, and integration capabilities via their API. They cater to sectors such as transportation, logistics, construction, security, and more, with reliable products backed by a 99. 9% uptime guarantee and excellent customer service.

📋 Description

• Respond to Customer Service and Technical Support inquiries via phone, email, and chat • Identify opportunities to upsell or recommend products and services that meet customer needs • Troubleshoot technical issues related to devices, software, and account setup • Accurately document customer interactions and resolutions • Escalate complex issues to the Team Lead or Customer Experience Manager as needed • Follow SOPs and training materials to ensure consistency and quality across the center • Meet individual performance goals related to customer satisfaction, quality, and productivity

🎯 Requirements

• Minimum of 1+ years of customer service experience within a contact center environment • Prior sales experience, with a demonstrated ability to identify customer needs and recommend relevant products or upgrades • Prior technical support experience, with the ability to troubleshoot and resolve product and account issues • Excellent verbal and written skills • Understanding of contact center best practices regarding customer satisfaction

🏖️ Benefits

• Competitive Salary • Generous Vacation & PTO • Health, Dental and Vision Insurance & Flexible Spending Account • 100% company-paid insurance option for individuals • Retirement plan - 401(K) • Paid Family Leave (10 weeks) • Fitness Allowance • Company reimburses up to $50/month of the cost of a gym membership, a fitness class, a personal trainer or sports league