Customer Service Associate

🔥 0 minutes ago

🦬 Montana – Remote

🦬 Montana – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Answer telephone calls from plan participants, group contacts, and providers regarding benefits and claims • Provide clear, accurate, and timely responses to information requests • Document calls in Chronolog by summarizing key conversation points • Return messages from designated voicemail boxes • Read, interpret, and apply plan documents, amendments, and updates for multiple clients • Meet with clients as needed regarding health benefit plan questions • Support team members and cross-functional partners • Log faxed claims and enter fax information into Chronolog • Return misdirected claims to the appropriate provider • Assist members with website navigation • Meet or exceed production, quality, and audit standards • Maintain punctual and reliable attendance • Research and identify claim information • Assist with provider record maintenance • Index claims and correspondence batches • Complete responsibilities for assigned client groups • Aid employee training and cross-training • Research and prepare refund documentation

🎯 Requirements

• High school diploma or GED required • Basic computer and customer service experience • Excellent verbal and written communication skills • Proficiency with Windows, Word, and Adobe Acrobat; ability to learn new software • Minimum typing speed of 45 wpm • Strong listening skills and attention to detail • Basic mathematical competency • High interpersonal skills and ability to work collaboratively • Ability to organize and recall large amounts of detailed information • Ability to read, analyze, and interpret benefit plans, insurance documents, and regulations • Professional attitude and ability to project a positive image • Commitment to privacy and confidentiality standards • Flexibility to work under pressure and meet deadlines • Strong problem-solving abilities with professionalism and patience • For home working, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload

🏖️ Benefits

• Remote work arrangement (occasionally or permanently) • Internet service requirement/support context for home working: cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload • Reasonable accommodation assistance for the online application process • Tobacco/nicotine cessation program eligibility prior to employment in applicable states