Claims Support Specialist II

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $30.4k - $48.5k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Mercury Insurance

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1962

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

Mercury Insurance is a leading provider of insurance products, focusing on protecting individuals and their assets with a commitment to privacy and customer service. The company operates through independent agents and offers a range of insurance services including auto, home, and other personal insurance products. Mercury Insurance prioritizes the security of personal information and compliance with privacy laws, ensuring that customer data is handled with care and only shared when necessary for account servicing or as legally required.

📋 Description

• Handle inbound and outbound phone support with direct customer contact • Perform claims activities to support the business, customers, and company • Perform routine support duties and work activities according to standard procedures • Manage 100% phone-based customer interactions in a fast-paced, high-volume contact center environment • Other functions may be assigned

🎯 Requirements

• High School diploma or GED equivalent, or equivalent combination of education and/or experience • Minimum of 1 year of general office or related company experience • Equivalent combination of education, service and/or contact center experience • Ability to manage inbound and outbound calls in a fast-paced, high-volume virtual contact center or office • Ability to maintain a positive, empathetic, and professional demeanor toward customers • Active listening skills and ability to confirm or clarify information and address customer concerns • Proficiency in written and verbal communication, typing, excellent computer skills, and appropriate/proper grammar • General knowledge of department procedures and operations • Constant attention to detail and accuracy in work

🏖️ Benefits

• Competitive compensation • Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours) • Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) • Medical, dental, vision, life, and pet insurance • 401 (k) retirement savings plan with company match • Engaging work environment • Promotional opportunities • Education assistance • Professional and personal development opportunities • Company recognition program • Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more • Flexibility to work from anywhere in the United States for most positions