Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $19 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Finance of America

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🛡️ Insurance

💸 Finance

🏦 Banking

Insurance • Finance • Banking

<Finance of America> Finance of America is a U. S. -based mortgage lender specializing in reverse mortgages and home equity solutions for older homeowners. The company offers proprietary and government-backed products (including HomeSafe and HECM), lines of credit and loans up to $4M, borrower education and calculators, and partner tools for financial professionals and wholesale partners. It is a licensed mortgage banker focused on helping homeowners (typically 55+) access home equity for retirement, home improvements, or living expenses while providing consumer protections and counseling.

📋 Description

• Foster positive relationships with borrowers over the phone while delivering exceptional service • Handle inbound and outbound calls for new and existing customers • Address customer inquiries and concerns professionally • Assess customer needs and recommend suitable products and services • Facilitate warm handoffs to the sales team • Maintain an in-depth understanding of company products and services • Address objections effectively • Accurately document customer information and interactions in the system • Triage complex issues and escalate them to supervisors or other departments • Adapt to call scenarios outside standard scripts using critical thinking • Perform other assigned duties and responsibilities • Report to the Director, Customer Service

🎯 Requirements

• High School Diploma • Minimum 1 year of experience in customer service or a call center environment • Sales experience preferred • Confident communicator with excellent verbal and written communication skills • Ability to handle objections and think critically in real time • Strong multitasking, prioritization, and time management skills in a fast-paced setting • Ability to maintain a professional demeanor during difficult conversations • Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook preferred but not required) • Quick learner with a high aptitude for adapting to new technologies and tools • Detail-oriented with a commitment to accuracy and thoroughness • Ability and willingness to work Saturday • Monday–Friday availability as late as 6:00 PM Pacific Time

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Life insurance • Paid time-off benefits • Flexible spending account • 401(k) with employer match • ESPP