Manager, Consumer Warranty Programs

Job not on LinkedIn

🔥 1 minute ago

🏈 Alabama – Remote

🏈 Alabama – Remote

💵 $110k - $115k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

LG Electronics

WebsiteLinkedInAll Job Openings

10,000+ employees

🔧 Hardware

🛍️ eCommerce

💰 Post-IPO Equity on 2023-02

Hardware • eCommerce • Consumer Electronics

LG Electronics is a leading global manufacturer of electronics and home appliances, known for its innovative technology and commitment to quality. The company offers a wide range of products including televisions, audio systems, refrigerators, washing machines, and air conditioning units. With a focus on improving consumer lifestyles through advanced technology, LG aims to deliver products that enhance convenience and efficiency in everyday living.

📋 Description

• Create and launch new consumer warranty and service contract programs by researching customer needs, market trends, competitor offerings, and regulatory requirements. • Define program coverage, pricing, contract terms, exclusions, reimbursement rules, and operating requirements in partnership with legal, finance, actuarial, compliance, and operations teams. • Prepare business cases, launch plans, testing requirements, approvals, and go-live activities that support profitability, compliance, and customer value. • Manage ongoing program performance, including revenue, claims costs, loss ratios, customer satisfaction, compliance metrics, margins, and growth targets. • Analyze claims trends and financial results to identify cost reduction opportunities, improve service quality, and enhance program profitability. • Build and manage strategic partnerships with retailers, manufacturers, utilities, financial institutions, insurers, third-party administrators, and other distribution partners. • Lead partner discussions, presentations, negotiations, contract management, and joint business planning to expand market reach and generate new revenue. • Serve as the primary business owner for warranty program operations, coordinating cross-functional teams across product, legal, compliance, finance, technology, marketing, claims, and service. • Establish program processes, timelines, reporting, workflows, and performance standards to ensure successful execution and consistent customer experience. • Develop growth strategies to expand product offerings, enter new markets, increase attachment rates, improve retention, and enhance customer lifetime value. • Monitor industry trends, competitor activity, technology changes, regulatory developments, subscription models, and embedded warranty opportunities. • Recommend and implement initiatives that create new revenue opportunities, improve customer value, and strengthen competitive advantages.

🎯 Requirements

• Bachelors Degree in Business (Marketing & Communications), Economics, Business Information Technology. • MBA or master’s degree in related field preferred. • 10 years of progressive advanced industry experience. • Minimal travel required – less than 10% of the time.

🏖️ Benefits

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits. • Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options. • Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. • Performance based Short-Term Incentives (varies by role). • Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives. • Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities. • Group Rate Life and Disability Insurance.