Manager, Consumer Warranty Programs

Job not on LinkedIn

🕒 June 29

💵 $110k - $115k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

Where this job comes from

Posted on LG Electronics's careers page, not through a job board

First seen by Remote Rocketship June 29

Logo of LG Electronics

LG Electronics

10,000+ employees

🏭 Manufacturing

🔧 Hardware

🛍️ eCommerce

💰 Post-IPO Equity on 2023-02

Manufacturing • Hardware • eCommerce

LG Electronics is a leading global manufacturer of electronics and home appliances, known for its innovative technology and commitment to quality. The company offers a wide range of products including televisions, audio systems, refrigerators, washing machines, and air conditioning units. With a focus on improving consumer lifestyles through advanced technology, LG aims to deliver products that enhance convenience and efficiency in everyday living.

📋 Description

• Lead the design, launch, administration, and growth of consumer warranty and service contract programs. • Develop profitable warranty products and manage program performance. • Expand strategic partnerships and drive revenue growth across new and existing distribution channels. • Conduct market analysis, pricing, coverage design, regulatory assessments, claims assumptions, and business case development. • Monitor underwriting results, claims trends, loss ratios, customer satisfaction, compliance, and financial outcomes. • Define program coverage, pricing, contract terms, exclusions, reimbursement rules, and operating requirements. • Prepare business cases, launch plans, testing requirements, approvals, and go-live activities. • Analyze claims trends and financial results to identify cost reduction opportunities and improve profitability. • Build and manage partnerships with retailers, manufacturers, utilities, financial institutions, insurers, third-party administrators, and other distribution partners. • Lead partner discussions, presentations, negotiations, contract management, and joint business planning. • Coordinate cross-functional teams across product, legal, compliance, finance, technology, marketing, claims, and service. • Establish program processes, timelines, reporting, workflows, and performance standards. • Develop growth strategies to expand offerings, enter markets, increase attachment rates, improve retention, and enhance customer lifetime value. • Monitor industry, competitor, technology, regulatory, subscription-model, and embedded-warranty trends. • Recommend and implement initiatives that create revenue opportunities, improve customer value, and strengthen competitive advantages.

🎯 Requirements

• Bachelors Degree in Business (Marketing & Communications), Economics, Business Information Technology. • 10 years of progressive advanced industry experience. • Minimal travel required – less than 10% of the time.

🏖️ Benefits

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits. • Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options. • Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. • Performance based Short-Term Incentives (varies by role). • Access to confidential mental health resources to help you and your loved ones improve your quality of life. • Personal fitness goal incentives. • Paid parental leave. • Support for families raising children with learning, social, behavioral challenges, or developmental disabilities. • Group Rate Life and Disability Insurance.

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