Field Service Engineer II

Job not on LinkedIn

🔥 3 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $29 - $43 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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LGC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1842

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

LGC is a global leader in life science tools, partnering with customers to provide innovative solutions for some of the world's most complex challenges. The company specializes in diagnostics and genomics, offering products and services that improve the safety of food, medicines, and the environment. LGC's expertise extends to nucleic acid therapeutics, biosearch technologies, and reference standards, supporting accurate diagnostics and safety compliance. Their commitment to science and public health is evident in their response to global pandemics and contribution to conservation efforts using genotyping technologies. By collaborating with end-user labs, biopharma, and academic institutions, LGC continues to advance precision medicine and enhance global health standards through research, proficiency testing, and the development of new technologies.

📋 Description

• Provide front-line technical support for LGC laboratory instrumentation and consumables • Resolve technical equipment and software problems remotely and onsite at customer locations • Install instruments, provide operator and technical training, perform preventative maintenance, repairs, system start-up, integration support, and production optimization • Shadow and assist senior Service Engineers during installations • Perform repairs and preventative maintenance independently at customer facilities • Pair with other engineers for large-instrument preventative maintenance visits and other field tasks • Provide 24/7 on-call emergency service support and troubleshooting assistance • Log and forward instrument issues and engineering design requests to the Field Service Advisor team • Collaborate with the Field Service Manager, service teams, Technical Advisor team, and sales • Lead or collaborate on customer issue resolution, process improvements, corrective actions, and service-case completion • Support new processes and instrument implementation in the field • Communicate instrument status, issues, complaints, and customer needs to managers and the Technical Advisor Team • Contribute to service KPIs including FRFT, customer satisfaction, TAT, MTTR, and days onsite • Oversee or support special projects and delegate tasks when appropriate • Address corporate initiatives and other business needs as assigned

🎯 Requirements

• 2-year degree in a mechanical, industrial, or electrical technical field with knowledge of basic engineering principles, theories, and techniques, or equivalent amount of experience • 3 years’ experience in Field Service • Valid driver’s license and good driving record • Clean criminal record due to travel visa qualification requirements • Preferred: 3 years’ experience in Field Service in the Life Science or Ag-Bio Science field • High level of customer care and focus on customer experience • Adaptability and willingness to change and flex work schedule as needs require • Excellent written and oral communication • Motivation, proactivity, inquisitiveness, and results orientation • Teamwork with internal and external teams • Ability to travel up to 75%, domestically and internationally • Ability to provide 24/7 on-call emergency service support

🏖️ Benefits

• Competitive compensation with strong bonus program • Comprehensive medical, dental, and vision benefits for employees and dependents • FSA/HSA pre-tax savings plans for health care, childcare, and elder care • Deductible Buffer Insurance and Critical Illness Insurance • 401(k) retirement plan with matching employer contribution • Company-paid short- and long-term disability, life insurance, and employee assistance program • Flexible work options • Pet Insurance • Enhanced Parental leave of 8 additional weeks • PTO that begins immediately • Monthly onsite/virtual Town Hall meeting • Cheer program recognizing outstanding work • Company-wide social events • Frequent catered lunches