Client Onboarding – Implementation Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $130k - $144k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Liberty Dental Plan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Liberty Dental Plan is a U. S. -based dental insurance provider offering Medicaid (including Medi-Cal), Medicare Advantage, commercial, individual & family, and group dental plans across multiple states. The company operates member-facing services (find-a-dentist, member portal, mobile app, claims and eligibility tools) and provider-facing services (provider portal, network enrollment, claims submission, clinical guidelines, and value-based programs). Liberty Dental Plan focuses on dental benefits administration, provider network management, compliance and credentialing, and serving members, providers, and brokers.

📋 Description

• Lead and oversee client onboarding, implementation projects, and Market Operations initiatives • Manage, coach, and develop team members responsible for implementation and client service delivery • Directly manage strategic, complex, or high-priority implementation projects • Establish, maintain, and improve implementation tools, templates, documentation, and processes • Ensure consistent execution of implementation methodologies and best practices • Monitor project portfolio performance, timelines, risks, and overall client experience • Partner with cross-functional teams to ensure operational and data readiness for successful implementations • Identify, mitigate, and escalate project risks, issues, and roadblocks • Conduct post-implementation reviews and support smooth transitions to account management teams • Drive process improvement initiatives that enhance efficiency, effectiveness, and scalability • Support additional operational and business initiatives as needed

🎯 Requirements

• Bachelor's degree in Business, Project Management, Healthcare Administration, or a related field • 6+ years of experience in implementation, project management, client onboarding, healthcare operations, or a related discipline • 2+ years of people management or team leadership experience • Proven experience leading implementation projects and managing multiple priorities simultaneously • Advanced project and program management expertise • Strong leadership, coaching, and team development skills • Exceptional written and verbal communication abilities • Experience designing and implementing project management frameworks, processes, and tools • Proficiency with project management platforms, Microsoft Office Suite, and data analysis tools • Understanding of implementation best practices and the client onboarding lifecycle • Strong attention to detail with a focus on documentation quality and accuracy • Ability to balance strategic initiatives with day-to-day operational execution • Skilled at assessing challenges, resolving issues, and navigating high-pressure client situations • Professional certifications such as PMP, CAPM, Six Sigma, or Certified Scrum Master are preferred • Must be authorized to work in the United States without current or future employer sponsorship, including F-1 STEM OPT sponsorship • No relocation assistance or sponsorship available

🏖️ Benefits

• Comprehensive medical coverage through Anthem, with affordable premiums and multiple plan options, including an HDHP with HSA eligibility • 100% employer-paid dental insurance and low-cost vision coverage for employees and dependents • 401(k) retirement plan with immediate vesting, employer match, Roth option, and access to professional financial advice • Short-term disability and voluntary benefits, including accident, critical illness, and hospital indemnity insurance • Generous paid time off, including vacation and sick leave with rollover options • 10 paid company holidays and a wellness day • Company-paid life insurance • Tuition reimbursement • Employee perks program • Flexible work options for eligible positions