Product Implementation Team Manager

Job not on LinkedIn

🔥 0 minutes ago

⛰️ Colorado, Connecticut, +3 more states – Remote

⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🎸 Tennessee – Remote

💵 $90k - $120k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

🏠 Real Estate

🤝 B2B

💼 Consulting

Real Estate • B2B • Consulting

Jones Lang LaSalle Americas, Inc. is a company that provides commercial real estate services for corporations and investors worldwide. Their focus is on helping clients save money, increase productivity, and improve sustainability in real estate operations.

📋 Description

• Lead, mentor, and develop a team of support specialists • Coach the team to run product demos and handle broker interactions • Establish workflows and performance metrics • Encourage adoption of new tools, automation, and digital-transformation efforts • Foster a collaborative team environment focused on continuous improvement and broker satisfaction • Oversee the end-to-end support ticket lifecycle • Implement ticket categorization, prioritization, and escalation best practices • Report bugs and enhancement requests to the product team and follow through to resolution • Monitor support queue performance and reduce resolution times • Maintain functional knowledge of the LeasingOS product and advise the team and brokers • Join broker calls, run product demos, troubleshoot live, and set expectations on scope and timing • Collaborate with cross-functional teams to resolve complex technical issues • Document recurring issues to drive product improvements and preventive solutions • Automate manual and repetitive support work using AI and data-informed methods • Analyze support metrics and trends for process optimization • Deliver regular reporting on team performance, ticket volumes, and resolution rates • Partner with stakeholders on system enhancements, AI, and automation opportunities • Maintain comprehensive support process documentation

🎯 Requirements

• Bachelor’s degree or equivalent experience • 2+ years of people management experience leading customer support or tech support teams • Strong mentoring ability, integrity, trustworthiness, and ability to earn team confidence • Ability to learn a product deeply, teach it, and troubleshoot complex data and product issues • Confidence conducting customer calls and running product demos • Strong written and verbal communication • Proven track record of improving operational efficiency and implementing best practices • Skilled at adopting AI and automation tools to streamline support work • Mindset of continuous learning as best practices change • Passion for delivering service and building a high-performing support team • Strong follow-through and proactive communication • Ability to work effectively across multiple teams and stakeholder groups • Ability to thrive in a dynamic, fast-paced environment with changing priorities • Candidates must be authorized to work in the United States without sponsorship

🏖️ Benefits

• 401(k) plan with matching company contributions • Comprehensive Medical, Dental & Vision Care • Paid parental leave at 100% of salary • Paid Time Off and Company Holidays • Early access to earned wages through Daily Pay • Supportive culture prioritizing mental, physical and emotional health • Reasonable accommodations for individuals with disabilities