Implementation Consultant

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🦌 Connecticut, Illinois, +2 more states – Remote

🦌 Connecticut – Remote 🌽 Illinois – Remote 🌲 North Carolina – Remote ❄️ Minnesota – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Itron, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1977

💼 Consulting

📦 Logistics

⚡ Energy

Consulting • Logistics • Energy

Itron, Inc. is a leading global technology company that specializes in innovative solutions for utilities and cities, providing critical infrastructure for energy and water management. With a presence in over 100 countries and more than 8,000 customers, Itron helps organizations modernize their operations through advanced metering infrastructure, data management, and analytics, focusing on sustainability, resource management, and grid reliability. Their offerings include solutions for electric, gas, and water utilities, aimed at enhancing operational efficiency and consumer engagement while promoting conservation and environmental responsibility.

📋 Description

• Lead the functional implementation workstream for enterprise customer deployments from project kickoff through go-live • Own implementation timelines, milestone tracking, risk management, and coordination across internal teams and customer stakeholders • Facilitate discovery and requirements workshops to understand customer business processes, operational workflows, objectives, and success criteria • Translate business requirements into scalable configuration plans, including hazard and task libraries, templates, workflows, and role-based permissions • Partner with Technical/Solution Consultants on functional requirements and technical implementation activities, including integrations, SSO, data migration, and environment setup • Lead customer status meetings, steering committees, and cross-functional alignment sessions • Maintain project documentation, meeting notes, decisions, and implementation artifacts • Advise customers on maximizing platform value • Lead business process design sessions with customer stakeholders and operational teams • Define configuration decisions related to forms, templates, hazard and control libraries, workflows, and system permissions • Validate configured processes against field operations and customer requirements • Support training strategy development and delivery, user adoption, pilot programs, and change management • Coordinate User Acceptance Testing planning and execution • Manage implementation risks, dependencies, and blockers • Support go-live readiness reviews, cutover planning, and deployment activities • Transition customers to Customer Success and Support through knowledge transfer and documentation • Monitor implementation outcomes and contribute to lessons learned • Develop reusable templates, playbooks, and best practices • Collaborate with Product and Engineering teams to influence platform enhancements • Improve implementation methodologies, tools, documentation, and customer onboarding experiences

🎯 Requirements

• 3+ years of experience in implementation consulting, project management, business analysis, customer success, or customer-facing SaaS deployment roles • Demonstrated experience leading project or functional workstreams for enterprise software implementations • Strong ability to translate customer business requirements into scalable, well-documented configuration and process solutions • Proven project management capabilities, including timeline management, stakeholder engagement, risk identification, and dependency tracking • Experience collaborating effectively with technical consultants, customer stakeholders, and cross-functional teams in fast-paced environments • Excellent written, verbal, and presentation communication skills, with the ability to facilitate workshops and build trusted customer relationships • Strong problem-solving skills with an agile, solution-oriented mindset • Ability to prioritize multiple initiatives while maintaining attention to detail and customer satisfaction • Commitment to accountability, collaboration, and delivering exceptional customer experiences • Preferred: experience implementing software solutions for utility, energy, industrial, infrastructure, or other highly regulated organizations • Preferred: experience deploying software solutions to field or frontline workforces, including mobile applications and operational platforms • Preferred: familiarity with organizational change management, training programs, and technology adoption strategies • Preferred: experience with business process analysis, workflow design, and configuration-intensive SaaS platforms • Preferred: experience creating or supporting operational reporting and dashboards using Power BI or similar analytics tools • Preferred: knowledge of enterprise implementation methodologies and customer onboarding best practices • Preferred: experience working within a high-growth technology company focused on customer success and continuous innovation

🏖️ Benefits

• competitive benefit package • financial programs • social programs • health and wellbeing programs • paid vacation • 401k matching • employee stock purchase program • hybrid work schedule • award-winning workplace • Inclusion-first work culture • Commitment to employee growth and development: iGrow program • employee resource groups: iBelong program • Generous and flexible paid time off