Enterprise Implementation Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100k - $156k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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This company has sponsored H1B visas in the past.

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Arcadia

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

💰 $29.5M Venture Round on 2020-01

Healthcare • Consulting

Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success.

📋 Description

• Own a portfolio of enterprise accounts as the customer's primary point of contact throughout the engagement • Lead onboarding and technical delivery workstreams, including new data connector builds and platform configuration • Lead tactical status conversations, project meetings, QBRs, EBRs, and steering committees • Maintain account health scores in Planhat and contribute to CSAT and NPS goals • Partner with the Customer Growth and Retention team on renewal and expansion conversations while it owns the commercial process • Identify, escalate, and resolve delivery and account risks • Manage dependencies, cross-team workflows, and project momentum • Validate data orchestration and document process flows and integrations • Partner with Data & Health Platform teams and engineering to resolve data alignment issues • Identify process and workflow enhancements that improve customer outcomes and internal efficiency • Share lessons learned, best practices, and knowledge with peers and newer team members • Leverage AI and emerging technologies while applying sound judgment around risk, privacy, security, and quality

🎯 Requirements

• Bachelor's degree in a related field • At least 3 years leading account implementation and customer success processes in software/technology, ideally in healthcare • Claims and clinical data integration experience • In-depth knowledge of project management and customer success principles, tools, and methods • Ability to identify and mitigate project- and account-level risk • Extensive healthcare industry experience, including population health and value-based care • Ability to master Arcadia's solutions, client strategic context, and industry trends well enough to advise clients as a trusted partner • Demonstrated ability to own a portfolio of client relationships over time, including retention-oriented communication and stakeholder management • Willingness and ability to travel to client sites, executive business reviews, and industry conferences, typically quarterly • Excellent presentation and communication skills • Ability to build client-ready materials in PowerPoint, Excel, and Word • Experience with customer health/success platforms such as Planhat and account health-scoring methodologies • Experience partnering with growth, renewal, or account management teams on commercial conversations • Strong problem-solving, interpersonal, and organizational skills • Ability to foster collaboration within and across project teams, including remote teams • Experience coaching or informally mentoring less experienced teammates

🏖️ Benefits

• Competitive compensation and strong benefits, including Flexible Time Off • Employee-driven programs and initiatives for personal and professional development • Membership in the talented, energized, diverse, and purpose-driven Arcadian Community • Mission-driven company transforming the healthcare industry