Licensed Customer Service Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $38k - $70k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Liberty Mutual Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

💸 Finance

🌍 Social Impact

Insurance • Finance • Social Impact

Liberty Mutual Insurance is one of the largest global property and casualty insurers, committed to providing a sense of security to individuals and businesses through its wide range of insurance products and services. With a strong focus on community involvement and sustainability, Liberty Mutual aims to build resilient businesses and communities, helping its customers confidently navigate their futures. The company operates in 29 countries and employs over 40,000 people worldwide.

📋 Description

• Handle inbound customer calls in a fast-paced call center environment • Address questions related to renewals, coverage, eligibility, billing, and policy changes • Assess customer and agent needs to drive satisfaction, business growth, and retention • Provide guidance and recommendations on insurance products and services • Use upselling and cross-selling techniques to educate customers • Meet goals for call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability • Accurately maintain and track data across various computer systems • Provide expert, around-the-clock assistance to agents and their customers in the independent agency channel

🎯 Requirements

• Must hold a valid Property & Casualty License or Personal Lines License • Associate degree in a business-related field preferred, or equivalent experience required • Minimum of 6 months’ related work experience required • Customer service experience preferred • Ability to review, record, and organize written data from varied sources without a pre-established format • Excellent oral, written, and interpersonal communication skills • Ability to multitask in a structured work environment • Ability to handle confidential and proprietary information • Proficiency with computers is mandatory • Knowledge and ability to use Microsoft Office tools • Clear understanding of organizational policies, standards, and procedures • Flexibility to work various shifts, including weekends and holidays • Must be available for monitored mandatory training Monday–Friday, 10:00 AM–6:30 PM EST

🏖️ Benefits

• Paid, mandatory training lasting approximately 12 weeks • Flexible Time Off: 15 days annual accrual • Comprehensive benefits • Workplace flexibility • Professional development opportunities • Employee Resource Groups • Benefits supporting life and well-being