Field Service Technician – Washington DC, Richmond VA

🔥 1 hour ago

🏛️ District of Columbia, Virginia – Remote

🏛️ District of Columbia – Remote ⚔️ Virginia – Remote

💵 $53.8k - $75.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Life Fitness

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🧘 Wellness

🏥 Healthcare

🏭 Manufacturing

Wellness • Healthcare • Manufacturing

Life Fitness is a leader in the wellness and fitness services industry, having crafted state-of-the-art cardio and strength equipment that aligns with human biomechanics for over five decades. Founded in 1968 with the invention of the first electronic exercise bike, Life Fitness continues to innovate to meet the evolving challenges of collective wellbeing. The company partners with customers to create high-performance solutions that are accessible to all, driven by a commitment to performance, quality, and reliability. Their mission is to inspire and empower individuals to work out and lead healthier lifestyles.

📋 Description

• Independently diagnosing and troubleshooting networking, electrical, or mechanical issues with fitness equipment and entertainment consoles; conducting preventative maintenance • Building strong relationships with customers and sales partners, establishing themselves as a trusted service advisor, and working to proactively complete service while on-site • Managing daily workload and scheduling to ensure the best service to the customers and business - effective management of metrics such as tasks per day, customer resolution time, first-time fix rate, etc. • Traveling assigned territory, primarily via company-provided van, to efficiently deliver on key metrics, referenced above • Managing a proper inventory of spare parts, replenishment of service inventory, coordinating the disposition of exchanged parts, minimizing shrinkage, and generally maintaining company supplied vehicle in good working order • Maintaining accurate service records and reports on equipment problems in the field and completing expense reports in timely fashion. • Attending installs and regional trade shows • Working in compliance with Life Fitness Health & Safety procedures.

🎯 Requirements

• 3+ years proven experience providing technical and mechanical troubleshooting and repair services on fitness equipment or products of equivalent complexity • High school diploma or GED required, Associate's degree in electronics or technical degree preferred • Proficiency diagnosing and troubleshooting issues with electro-mechanical, networking, and audio / visual (A/V) technologies with strong working knowledge of WiFi connectivity, power electronics, digital / analog circuits, AC / DC power systems, etc. • Ability to build great relationships with internal and external customers • Strong organization skills, attention to detail, results-oriented, and accountable • Excellent communication skills (both verbal and written) and an ability to interface with both internal and external customers in a positive, highly professional manner. • Previous experience with Oracle or another comparable ERP preferred, and basic proficiency with Microsoft Office Suite (Word, Outlook, etc) required • Must be able to lift up to 50 - 100 pounds, push and pull equipment, and carry up to 50 pounds a distance of 100 feet; Must be able to stand, bend, and/or kneel for up to two hours at a time. • Must possess a valid state driver's license. • Ability and willingness to travel up to 85% of time via automobile (and occasionally via airplane).

🏖️ Benefits

• Comprehensive wellness benefits • 401(k) savings plan with 4% employer match • Medical, dental and vision insurance • Parental, medical and military leaves of absence • Paid time off, including 12 paid holidays throughout the calendar year • Paid vacation days beginning at 13 days annually • Paid sick leave as provided under state and local paid sick leave laws • Company paid short-term disability and optional long-term disability • Health savings account • Health care and dependent care reimbursement accounts • Employee and dependent life insurance and supplemental life and AD&D insurance • Hospital indemnity • Identity protection • Legal services • Adoption assistance • Tuition assistance • Commuter benefits • Employee discounts • Employee assistance program that includes free counseling sessions