Patient Customer Service Specialist

🔥 0 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $18 - $19 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

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Lifeline Connections

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1962

🤝 Non-profit

🧘 Wellness

🌍 Social Impact

Non-profit • Wellness • Social Impact

Lifeline Connections is a community-based behavioral health nonprofit providing confidential, compassionate treatment and support for people experiencing substance use and mental health conditions. Founded in 1962 and serving the Pacific Northwest, it operates multiple clinics and programs—outpatient and inpatient substance use services, mental health outpatient care, crisis and residential services, recovery supports, housing assistance, veteran programs, and community outreach—offering in-person and telehealth options, sliding-fee scales, and insurance verification. The organization also runs events, volunteer and donor programs, and educational resources to promote recovery, wellness, and community resilience.

📋 Description

• providing exceptional service to patients with commercial insurance coverage and self-pay accounts. • verifying insurance eligibility and benefits, assisting with payment arrangements, resolving account issues. • serving as a primary point of contact for patient billing inquiries. • contacts patients regarding outstanding balances, denied claims, payment requests, and overdue accounts. • establishing and monitoring payment arrangements as appropriate. • processing and submitting patient refund requests in accordance with established policies and procedures. • maintaining daily account follow-up worklists and assigned account inventories while meeting established productivity and quality standards. • auditing patient accounts to ensure accuracy and completeness of billing and payment information. • providing outstanding customer service to patients, staff, providers, and external stakeholders. • ensuring the integrity and completeness of account records and compliance with HIPAA requirements.

🎯 Requirements

• Minimum of one (1) year of experience in medical billing, collections, healthcare revenue cycle operations, or a nonprofit healthcare environment preferred. • Minimum of one (1) year of customer service experience required, preferably in a healthcare or patient-facing environment. • Working knowledge of medical billing practices, insurance claim processing, Medicaid programs, ICD-10 and CPT coding, HCFA 1500 and UB-04 claim forms, and payer requirements for reimbursement. • Understanding of healthcare insurance eligibility, benefits verification, patient financial responsibility, and collections processes. • Experience with electronic health record (EHR) systems required; prior experience with Qualifacts CareLogic preferred. • Proficiency in Microsoft Office applications, particularly Microsoft Excel, with the ability to create, maintain, and analyze reports accurately. • Strong interpersonal skills with the ability to work collaboratively and effectively as part of a team.

🏖️ Benefits

• multiple options for medical, dental, and vision coverage for employees and their eligible dependents. • employer-paid Short Term Disability, Long Term Disability, and Life Insurance. • access to supplemental coverage options. • 401(k) retirement plan. • competitive paid time off accruement that increases with years of service. • paid holidays and personal holidays.