Customer Service Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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LifeMD

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

LifeMD is a 50-state direct-to-patient telehealth company providing virtual primary care, diagnostics, and specialized treatments. They focus on men's and women's health, allergies, asthma, and dermatological issues. With a proprietary technology platform, a comprehensive medical group, and a nationwide mail-order pharmacy network, LifeMD aims to increase access to affordable healthcare. The company offers online consultations with board-certified doctors, covering various health concerns from weight management to chronic conditions, available anytime and anywhere.

📋 Description

• Greet patients with a warm and welcoming presence and serve as the face of the Virtual Care platform • Answer calls from patients in a courteous and professional manner • Provide patients with solutions to their inquiries • Maintain patient accounts and information • Work with the medical team to handle patient scheduling • Provide leadership and guidance to other Customer Service Representatives • Serve as a liaison between patients and LifeMD clinicians • Ensure patients have the best possible experience entering the virtual platform

🎯 Requirements

• 2+ years of related work experience, including call center, patient coordination, or claims experience • 2+ years of remote work experience • Ability to work with confidential and sensitive information • Computer literacy and proficiency in Google Suite • Strong problem-solving and decision-making skills • Experience working in the medical field

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, Roth 401k) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off • Paid Holidays • Short Term Disability • Training & Development