Senior Director – Patient Solutions

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $200k - $230k / year

⏰ Full Time

🟠 Senior

👔 Director

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LifeStance Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

📡 Telecommunications

🧘 Wellness

💰 Private Equity Round on 2016-12

Healthcare Insurance • Telecommunications • Wellness

LifeStance Health is a provider of comprehensive mental health services, offering care through in-person and telehealth appointments for various mental health conditions such as anxiety, depression, ADHD, and more. With a large network of licensed clinicians, including psychiatrists, psychologists, and therapists, LifeStance Health tailors care plans to fit individual needs. The company accepts a wide range of insurance plans, making mental health care accessible to a broad audience. Services include therapy, psychiatric evaluations, medication management, and psychological testing across numerous states.

📋 Description

• Lead a multi-year roadmap for patient experience improvements across systems, processes, and digital products. • Including Access & Scheduling: Online scheduling, appointment availability optimization, and referral intake. • Digital Engagement: Patient portal, mobile experience, and communications (SMS/email reminders, telehealth links). • Intake & Onboarding: Streamlined digital forms, pre-visit workflows, and consent management. • Billing & Payments: Transparent patient billing experiences and digital payment options. • Experience & Feedback: Measurement of NPS, satisfaction, and digital adoption to drive continuous improvement. • Partner with the Product & Experience teams to align on requirements, design standards, and delivery sequencing. • Establish and report on KPIs, including patient NPS, scheduling conversion, no-show rates, portal adoption, and payment completion. • Champion accessibility and equity in care delivery through digital and operational design. • Build and mentor a team focused on patient experience analytics, UX research, and digital enablement. • Launch an integrated backlog with Engineering, establishing SLAs and clear ownership for top provider-impact items. • Act as one of the key product evangelists as the organization matures it’s SDLC and product development practices. • Establish governance for patient-facing technology prioritization, with a balance of quick wins and strategic investments.

🎯 Requirements

• 10+ years of leadership in healthcare operations, digital experience, or patient access/product roles, ideally within behavioral health or multi-site provider organizations. • Direct experience in leading full cycle product development from idea to production release and management. • Experience in building and scaling high-performance product teams within a large healthcare organization. • Bachelor’s degree required; advanced degree (MBA, MHA, or related) preferred. • Proven track record leading large-scale digital transformation or access improvement initiatives. • Deep understanding of patient access workflows, scheduling systems, EHR integrations (Athena experience preferred), and patient engagement technology. • Strong cross-functional leadership and stakeholder management skills

🏖️ Benefits

• medical • dental • vision • AD&D • short and long-term disability • life insurance • 401k retirement savings with employer match • paid parental leave • paid time off • holiday pay • Employee Assistance Program