Customer Success Account Manager

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LightBox

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

🏠 Real Estate

☁️ SaaS

🤝 B2B

Real Estate • SaaS • B2B

LightBox is a provider of connected property data, location intelligence, and software products for the commercial real estate market. The company aggregates authoritative property and spatial datasets (parcels, ownership, building footprints, geocoding, zoning, transaction history, hazard and environmental data) and delivers them via platforms (LightBox Vision/formerly LandVision), APIs, bulk data delivery, and professional services. LightBox’s offerings support CRE workflows across due diligence, valuation, capital markets, lending, marketing/RCM, CRM (ClientLook), and government use cases — primarily serving institutional CRE professionals, developers, lenders, and government agencies.

📋 Description

• Manage assigned client accounts and the full product lifecycle from initial order through upsell/cross-sell, production, delivery, and invoicing • Manage high volumes of client phone calls and emails and execute contact strategies • Build customer relationships, maintain client satisfaction, meet revenue targets, and ensure contractual SLA compliance • Develop product expertise, resolve customer issues, support escalated cases, review orders, monitor inquiries, set up users, conduct training, and provide technical support • Maintain detailed customer interaction and transaction records in Salesforce and use CRM reporting to guide outreach and revenue objectives • Identify and demonstrate additional products using a consultative sales approach • Research and resolve project risks and issues, escalate when necessary, and respond to RFQs and pricing inquiries • Cultivate opportunities to introduce new products and services, collaborating with sales and product experts to support retention and growth • Monitor industry trends and growth sectors and attend local events, tradeshows, and conferences • Help develop and refine processes and systems, document critical processes, and support cross-training

🎯 Requirements

• College degree in business, communications, or a related field is preferred • High school diploma with at least 2 years of successful telemarketing, sales, or client relationship management experience will be considered • Prior experience in a customer-facing or customer relationship management role • Experience using technology and web-based software • Basic PC and keyboarding skills • Microsoft Suite proficiency is desired • Prior Salesforce.com and WebEx experience is beneficial • High accountability, responsibility, and results orientation • Excellent verbal, written, communication, analytical, and problem-solving skills • Natural interpersonal skills and ability to build relationships • Professional and positive attitude • Ability to handle rejection and maintain a positive outlook • Ability to work independently and within a fast-paced, deadline-driven team environment • Adaptability and willingness to shift priorities and support others • Knowledge of commercial real estate, due diligence, and/or the lender market is desired