Customer Success Account Manager

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LightBox

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

🏠 Real Estate

☁️ SaaS

🤝 B2B

Real Estate • SaaS • B2B

LightBox is a provider of connected property data, location intelligence, and workflow software for commercial real estate professionals. The company aggregates authoritative parcel, ownership, zoning, transaction, building footprint, geocoding, environmental and valuation datasets and exposes them through products such as LightBox Vision (formerly LandVision), APIs, bulk data delivery, valuation and marketing tools, and professional services. LightBox positions itself as a B2B SaaS platform that helps customers locate, analyze, and act on commercial real estate information for use cases including capital markets, environmental due diligence, lending, valuation, and government/utility workflows.

📋 Description

• Manage assigned client accounts and the full product lifecycle from initial order through upsell/cross-sell, production, delivery, and invoicing • Manage a high volume of incoming client phone calls and emails and execute contact strategies • Develop customer relationships, maintain client satisfaction, support revenue targets, and ensure contractual SLA compliance • Resolve customer issues through technical, functional, and professional support; handle escalated cases and monitor unresolved inquiries • Review incoming orders for accuracy and timely turnaround; set up new users, conduct training sessions, and provide technical support • Maintain detailed CRM records of customer interactions, transactions, inquiries, complaints, actions, and results • Monitor CRM activity and reporting to inform client outreach and revenue objectives • Identify, suggest, introduce, and demonstrate additional products using a consultative sales approach • Identify, research, and resolve project risks and issues; escalate when necessary and respond to RFQs and pricing inquiries • Cultivate opportunities for new products and services to support customer retention and growth; collaborate with sales and product experts • Understand industry trends and growth sectors and attend local events, tradeshows, and conferences • Help develop and refine processes and systems, document critical processes, and support cross-training

🎯 Requirements

• College degree in business, communications, or a related field is preferred • High school diploma with at least 2 years of successful telemarketing, sales, or client relationship management experience will be considered • Prior experience in a customer-facing or customer relationship management role • Experience using technology and web-based software • Basic PC and keyboarding skills • Proficiency in Microsoft Suite is desired • Prior experience with Salesforce.com and WebEx is beneficial • High accountability and responsibility with the ability to deliver on client expectations and goals • Excellent verbal, written, communication, analytical, and problem-solving skills • Professional and positive attitude • Ability to handle rejection and maintain a positive outlook • Ability to work independently and within a team in a fast-paced, deadline-driven environment • Adaptability and ability to shift priorities and support others as needed • Ability to build relationships • Knowledge of commercial real estate, due diligence, and/or the lender market is desired