Strategic Account Manager

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OnTrac

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1986

📦 Logistics

🛍️ eCommerce

🚗 Transport

Logistics • eCommerce • Transport

OnTrac is a regional alternative parcel carrier and logistics provider focused on e-commerce and residential delivery. It operates a coast-to-coast network (promoting itself as the largest alternative carrier network), offering ground services, an economy “Ground Essentials” product, and a new Express 2–3 day coast-to-coast service launching in 2026. OnTrac also provides custom logistics and business-to-business critical deliveries (including healthcare/pharma and specialized aircraft-on-ground repair services), partners with e-commerce platforms and retailers, and runs programs for independent drivers and regional service providers. The company emphasizes faster, lower-cost alternatives to legacy carriers and 7-day/week delivery programs to improve conversion and repeat purchases for merchants.

📋 Description

• Support OnTrac’s largest existing customers by building strong relationships and ensuring exceptional service delivery • Grow package volume through consultative engagement and operational support • Drive volume growth by selling OnTrac’s solutions to existing strategic customers and securing long-term commitments • Manage day-to-day account operations, ensuring service excellence and timely resolution of customer needs • Collaborate with the Director of Customer Success on reporting, administrative tasks, and territory strategy • Prepare and deliver business reviews and presentations highlighting performance and growth opportunities • Represent OnTrac at industry events, trade shows, and customer meetings • Leverage internal tools and best practices for account planning, performance tracking, and customer engagement

🎯 Requirements

• Bachelor’s degree or equivalent experience • 6–10 years of experience in account management, sales, or customer success • Mandarin speaking (written and verbal) • Strong organizational, communication, and relationship-building skills • Ability to travel up to 30–40% • Customer-focused approach and commitment to exceptional service • Clear, confident communication across cultures and teams • Proactive, organized, and able to manage multiple priorities with minimal oversight • Strategic mindset and strong business acumen for account growth and retention • Ability to build trust with stakeholders and accountability for results • Adaptable and data-driven, with integrity, reliability, and passion for long-term customer success

🏖️ Benefits

• Competitive individual and group benefits • Medical, Dental, and Vision insurance • Paid Time Off including Holiday pay • 401(k) with company match • Safe and clean work environment