Strategic Account Manager

🕒 June 4

🥔 Idaho – Remote

🥔 Idaho – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Lightcast

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏢 Enterprise

📚 Education

🏛️ Government

Enterprise • Education • Government

Lightcast is a leading authority on labor market data, providing trusted and comprehensive labor market analytics to drive decisions across education, enterprise, and government sectors. With more than 23 years of experience, Lightcast delivers detailed insights into skills, jobs, supply and demand through an extensive data set generated from millions of job postings, career profiles, and other sources across the globe. Their services are designed to help educational institutions, enterprises, and government organizations build future-ready workforces by using AI-enabled and continuously updated data. Lightcast is globally recognized and trusted by industry innovators, and is a vital resource for organizations navigating workforce challenges and demographic changes in the labor market.

📋 Description

• Build and maintain strong relationships with assigned strategic accounts through regular customer engagement and account management activities. • Serve as a trusted advisor by understanding customer challenges and identifying solutions that align with their business needs. • Drive Account retention through assisting customers in delivering on their internal initiatives and desired business outcomes. • Identify and execute cross-sell and upsell opportunities to increase account revenue. • Establish customer-specific success goals and ensure successful onboarding experiences. • Monitor account health, customer engagement, and product adoption to ensure fast time-to-value and long-term satisfaction. • Resolve customer issues and collaborate with internal teams to deliver exceptional customer support. • Create compelling presentations and leverage data analysis to communicate value and recommendations to customers.

🎯 Requirements

• Bachelor's degree or equivalent relevant education and experience. • 6+ years of experience in account management, customer success, sales, or related customer-facing roles. • Experience managing strategic or enterprise-level accounts in a B2B environment. • Strong background in customer relationship management, account renewals, cross-selling, and upselling. • Experience with Talent Acquisition, recruiting, strategic workforce planning, HR or HR tech is preferred. • Advanced proficiency with spreadsheet, presentation. • Excellent communication, customer service, negotiation, analytical, and problem-solving skills. • Demonstrated ability to collaborate across teams and manage multiple priorities effectively.

🏖️ Benefits

• Equal opportunity workplace • Committed to diversity of thought and unique perspectives